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Frequently Asked Questions

Can you send a 10-day loan payoff quote to my bank or credit union?

Mortgage and Home Equity Line of Credit (HELOC)

To request a payoff statement for a mortgage or HELOC, please send a written payoff request along with a signed authorization. Requests may be faxed to 262-787-5722. Payoff quotes are generally provided for a specific payoff date.


Personal and Auto Loans

For personal or auto loan payoff requests, contact Customer Support at 877-672-2265 and authorize us to send a payoff statement to your financial institution. If the request is being made by another financial institution or an insurance company, they must provide a written payoff request and a signed customer authorization. Requests may be faxed to 262-787-5722. Personal and auto loan payoff quotes are valid for 10 days.


RV and Boat Loans

Obtaining a payoff amount for your RV or Boat loan can be found in Digital Banking.

  1. Log in to North Shore Bank Digital Banking (web-based). If you’re not already enrolled, you’ll need your social security number, loan account number, date of birth, and Zip code.
  2. Loan PayOff Access ScreenshotClick on the three vertical dots alongside the blue Pay button
  3. Select Account Information from the option menu
  4. Look for the Estimated PayOff Amount field. NOTE: The payoff amount listed is only valid for that day.
  5. To pay off your loan on a future date, add the Per Diem Interest (Interest Per Day) amount to the Estimated PayOff Amount for each additional day (including the payoff date).
  6. You may provide the Estimated PayOff Amount to your dealer, financial institution or insurance company requesting the payoff.

 

You may also call Customer Support at 877-672-2265, and verbally authorize a payoff statement be sent to your financial institution. If a dealer, financial institution, or insurance company is making the request, they must send a written payoff request with a signed customer authorization. These requests may be faxed to 262-787-5722. Quotes for boat and RV loan payoffs are good for 10 days.

Message and data rates may apply when using the mobile app.

FAQs

North Shore Bank does offer home equity lines of credit for our customers to buy vehicles, consolidate bills, or pay off other debts. The first step is to apply online or call one of our Personal Bankers at an office near you.

Loans and Home Equity Lines of Credit

If you would like to apply for a loan to refinance your current home equity line of credit, please complete an online application or call an office near you.

Loans and Home Equity Lines of Credit

The rate for your Home Equity Line of Credit is based on the prime rate plus an established margin determined by your individual line of credit. The rate on your line of credit changes on the 1st day of the second month following any prime rate change. If your line of credit was opened prior to Jan. 1, 2006, it is based on the prime rate published in the Wall Street Journal Money Rates section on the third Tuesday of the month. If your line of credit was opened on or after Jan. 1, 2006, the rate on your line of credit will change when the prime rate changes in the Wall Street Journal.

Payments submitted after 5:30 p.m. Central Time on Friday, or at any time on Saturday or Sunday, will be processed on Monday. However, your payment will be credited as of the date it was submitted.

Example: If you make a payment on Saturday, it will be posted with Saturday's date, even though it is processed on Monday.