Frequently Asked Questions

How can I make a mortgage or consumer loan payment?

Loan payments can be made online, at a Video Teller or branch office, by ACH, or by phone.

Online Payments

  • Visit our Pay Your Loan service and follow the on-screen instructions. If you choose to set up a username and password, you will be able to access special features, such as the ability to set up recurring payments.
  • Customers who have a North Shore Bank checking, savings or money market account can utilize Online Banking or the Mobile App to make a loan payment via account transfer.

Mailing Your Payment
When mailing your payment to the address below, please include your loan account number:

North Shore Bank
PO Box 8871
Carol Stream, IL 60197-8871

Automatic Payments (ACH)
To set up an automatic monthly transfer from your bank, download and complete the Automatic Payment form (Opens external PDF) and send to:

North Shore Bank
ATTN: ACH Department
15700 W. Bluemound Road
Brookfield, WI 53005

In-person/Over the Phone 
Payments can be made Monday through Saturday at any of our offices or Video Tellers or on-demand by calling 877-672-2265.

  • Payments made after 5:30pm CST Monday through Thursday will post the following business day
  • Payments made after 5:30pm CST on Friday will post on Monday
  • One time on-demand verbal loan/lease payment fee $10.00
  • On-demand, pre-authorized loan/lease payment fee $5.00