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Frequently Asked Questions

Can you send a 10-day loan payoff quote to my bank or credit union?

Mortgage and Home Equity Line of Credit (HELOC)
Please send a written payoff request and a signed authorization. These requests can be faxed to: 262-797-3832. Mortgage and HELOC payoffs are generally quoted for a specific date.                    
 
Personal and Auto Loans
You may call Customer Support at 877-672-2265, and verbally authorize a payoff statement be sent to your financial institution. If the financial institution or insurance company is making the request, they must send a written payoff request with a signed customer authorization. These requests may be faxed to 262-797-3832. Quotes for consumer and auto loan payoffs are good for 10 days.
 
RV and Boat Loans
Obtaining a payoff amount for your RV or Boat loan can be found in Online Banking. It’s fast and easy!
 
  1. Log in to North Shore Bank Online Banking (web-based). If you’re not already enrolled, you’ll need your social security number, loan account number, date of birth and zip code.
  2. Loan PayOff Access ScreenshotClick on the three vertical dots alongside the blue “Pay” button 
  3. Select “Account Information” from the option menu
  4. Look for the “Estimated PayOff Amount” field. NOTE: the payoff amount listed is only valid for that day.
  5. To pay off your loan on a future date, add the “Per Diem Interest” (Interest Per Day) amount to the Estimated PayOff Amount for each additional day (including the payoff date).
  6. You may provide the Estimated PayOff Amount amount to your dealer, financial institution or insurance company requesting the payoff.
 
You may also call Customer Support at 877-672-2265, and verbally authorize a payoff statement be sent to your financial institution. If a dealer, financial institution or insurance company is making the request, they must send a written payoff request with a signed customer authorization. These requests may be faxed to 262-787-3832. Quotes for boat and RV loan payoffs are good for 10 days.
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