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Frequently Asked Questions

Typically, when you tap your card or mobile device at checkout, it must be within 1-2 inches of the contactless symbol on the terminal.

Yes, you can still make purchases by swiping or inserting your contactless card at checkout. We’ve simply added contactless technology as a new and easier way to pay at those merchants who are setup for accepting contactless technology.

To make a purchase, simply hold your contactless card or mobile device within 1 or 2 inches of the contactless symbol on the terminal.

Yes. You can get cash back with your contactless debit card. However, some merchants require customers requesting cash back to insert their contactless card, even when the payment terminal accepts contactless cards.

To enable contactless on a new or replacement North Shore Bank contactless debit card, you must make a purchase by inserting your card at a chip-enabled terminal. Inserting your card into the terminal will activate the contactless technology. The next time you make a purchase with your debit card, you will be able to use contactless.

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