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The following countries do not permit the use of debit cards:

For a list of blocked countries where fraud is prevalent other than the Government Sanctioned Countries listed, call the number on the back of your Debit Card or during business hours (8:30 - 5:00) at 877-672-2265.

  • The Balkans
    • Albania
    • Bosnia & Herzegovina
    • Bulgaria
    • Kosovo
    • Macedonia, The former Yugoslav Republic of
    • Moldovia
    • Romania
    • Serbia & Montenegro
    • Slovenia
  • Belarus
  • Burma/Myanmar
  • Central African Republic
  • Cote d'Ivoire (Ivory Coast)
  • Cuba
  • Democratic Republic of the Congo
  • Iran
  • Iraq
  • Liberia
  • Libya
  • Lebanon
  • North Korea
  • Panama
  • Somalia
  • Sudan
  • Syria
  • Ukraine
  • Yemen
  • Zimbabwe

Additional Countries Blocked by North Shore Bank based on increased/prevalent fraud. Fraud is monitored and strategies are set in place by Debit Card Security Specialists.

  • Australia
  • Bahrain
  • Bangladesh
  • Brazil
  • China
  • Taiwan, Republic of China
  • Columbia
  • Croatia
  • Cyprus
  • Dominican Republic
  • France
  • Georgia
  • Greece
  • Honduras
  • Hong Kong
  • India
  • Indonesia
  • Italy
  • Japan
  • Kenya
  • Kuwait
  • Malaysia
  • Nigeria
  • Pakistan
  • Philippines
  • Russian Federation
  • Singapore
  • South Africa
  • Spain
  • Turkey
  • United Kingdom
  • Venezuela

Frequently Asked Questions

Classic/Standard Debit Cards

For your protection, there is a daily spending limit of $2,000 as long as the money is available in your account. ATM machine withdrawals have a daily limit of $500, which is subject to change based on individual ATM machines. This limit also includes an additional $15.00 to cover any ATM fees assessed for a total spending limit of $2,515.00.

If you are going to make a purchase over the $2,000 daily limit, call the number on the back of the card or North Shore Bank Customer Service, to request a limit increase.

Platinum/Enhanced Debit Cards

For your protection, there is a daily spending limit of $5,000 as long as the money is available in your account. ATM machine withdrawals have a daily limit of $500, which is subject to change based on individual ATM machines. This limit also includes an additional $15.00 to cover any ATM fees assessed for a total spending limit of $5,515.00.

If you are going to make a purchase over the $5,000 daily limit, call the number on the back of the card or (877.672.2265) M-F 8:30-7, Sat 9-3, & Sun 10-1, to request a limit increase.

Business Debit Cards

For your protection, there is a daily spending limit of $5,000 as long as the money is available in your account. ATM machine withdrawals have a daily limit of $500, which is subject to change based on individual ATM machines. This limit also includes an additional $15.00 to cover any ATM fees assessed for a total spending limit of $5,515.00.

If you are going to make a purchase over the $5,000 daily limit, call the number on the back of the card or (877.672.2265) M-F 8:30-7, Sat 9-3, & Sun 10-1, to request a limit increase.

HSA Debit Cards

For your protection, there is a daily spending limit of $2,000 as long as the money is available in your account. ATM machine withdrawals have a daily limit of $500, which is subject to change based on individual ATM machines. This limit also includes an additional $15.00 to cover any ATM fees assessed for a total spending limit of $2,515.00.

If you are going to make a purchase over the $2,000 daily limit, call the number on the back of the card or (877.672.2265) M-F 8:30-7, Sat 9-3, & Sun 10-1, to request a limit increase.


Yes, when traveling outside of your normal footprint, before your travels, call Customer Service to insure use during your travels, and information on what to do if your card is lost or stolen while traveling.

If you have lost you debit card please contact 888-437-0103 as soon as possible. This number can be reached 24/7.


Please contact our Call Center at 877.672.2265 for assistance with your PIN (personal identification number.)


Your PIN is created at account opening or when a new card is set-up. To change your PIN, please call Card Services at 877.315.3483 from the phone number we have on our system, most likely your home or mobile phone.


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