Customer Support

Let us help you with your financial needs.

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Before you give us a call or send us an email, we invite you to ask your question through our online knowledge base.
Contact Us Email Every question or comment will be reviewed, and if you request, answered promptly during normal weekday business hours. If you require immediate attention (i.e. Online Banking and debit cards) may be directed to our general Customer Service number, 877.672.2265. To prevent unauthorized access to your accounts, we need your help to ensure your confidentiality. Once you have provided answers verifying your account ownership, we can proceed in assisting you. Thank you.
  • Corporate Office - 262-785-1600 or 800.236.4672 (8:00 to 5:00, CST, M-F)
  • Customer Support - 877.672.2265 (8:00 am until 7:00 pm CST, Monday through Friday, 8:30 am until 3:00 pm CST, Saturdays, & 10:00 am until 1:00pm CST, Sundays)
  • Additional support phone numbers.
Mail Corporate Office
  • North Shore Bank
    15700 West Bluemound Road
    Brookfield, WI 53005
  • 262-785-1600 or 800.236.4672 (8:30 to 5:00, CST, M-F)