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Frequently Asked Questions

To sign up for the Mobile App, download and install the North Shore Bank Personal Mobile App directly from the Apple App Store or Google Play Store.

Download on the App Store Android App on Google Play

When completing the enrollment form, you'll need the following information to create your account:

  • Social Security Number
  • Your 10 digit account number (checking or savings), including any leading zeros and excluding dashes
  • Date of birth
  • Zip code
 

Once you have submitted this information, you will be able to create your unique username and password for your account and establish your security challenge questions.

When your enrollment is complete, you will be able to access your North Shore Bank account information from the Mobile App or Online Banking (web-based).


You can sign up for Online Banking from your desktop computer, tablet device, or smartphone.

When completing the enrollment form, you'll need the following information to create your account:

  • Social Security Number (SSN)
  • Your 10 digit account number (checking or savings), including any leading zeros and excluding dashes
  • Date of birth
  • Zip code

Once you have submitted this information, you will be able to create your unique username and password for your account, establish your security challenge questions and set up a phone number for receiving verification codes to verify your identity.

When your enrollment is complete, you will be able to access your North Shore Bank account information from either Online Banking or our Mobile App.


Google Chrome

When you want to delete a bookmark, you can do so in Google Chrome in two different ways: by deleting it directly through the Bookmark Manager, Chrome's name for its native bookmark organizer tool, or through the bookmarked page itself. In addition, Chrome also gives you the ability to reverse the deletion of a bookmark through its Bookmark Manager, just in case you accidentally delete the wrong bookmark.
  1. Open the Chrome menu, hover your mouse over "Bookmarks" and click "Bookmark Manager."
  2. Hover your mouse over the bookmark you want to delete and click the downwards arrow on the right side of the bookmark.
  3. Click "Delete" from the drop-down menu to delete the bookmark from Chrome.
  4. Click "Organize" followed by "Undo Delete" in the drop-down menu to undo the deletion of a bookmark. However, once you close the Bookmark Manager, you can no longer undo a bookmark's deletion.
Tip
  • You can also remove a bookmark by navigating to the bookmarked site in Google Chrome, clicking the icon of a yellow star in the address bar and clicking "Remove." The yellow star will change to an empty star, signifying that Chrome removed the saved website.

Microsoft Internet Explorer

Right-click on any bookmark and select "Delete".
You can right-click a bookmark and select "Delete" to permanently delete it. You can do this for bookmarks in your bookmarks bar, the bookmarks manager, or the list in the "Bookmarks" section of the Chrome menu. You won't be asked to confirm that you want to remove the bookmark.

Apple Safari

Right-click on any bookmark and select "Delete".
You can right-click a bookmark and select "Delete" to permanently delete it. You can do this for bookmarks in your bookmarks bar, the bookmarks manager, or the list in the "Bookmarks" section of the Chrome menu. You won't be asked to confirm that you want to remove the bookmark. Note: Some browser versions vary slightly or significantly in the process

View a list of web browsers that are supported with Online Banking.

Google Chrome

Remove a saved password.
You can make Chrome forget specific passwords or clear all saved passwords at any time.
  1. On your computer, open Chrome.
  2. At the top right, click More   Settings.
  3. At the bottom, click Show advanced settings.
  4. Under "Passwords and forms," click Manage passwords. A box will appear with a list of saved passwords.
  5. In the "Saved passwords" section, select the website and click Delete .
  6. Click Done.
Stop asking to save passwords.
By default, Chrome offers to save your password. You can turn this option off or on at any time.
  1. On your computer, open Chrome.
  2. At the top right, click More   Settings.
  3. At the bottom, click Show advanced settings.
  4. Under "Password and forms," uncheck the box next to "Offer to save your web passwords" or "Offer to save passwords with Google Smart Lock for Passwords."
To offer to save passwords again, check the box next to "Offer to save your web passwords" or "Offer to save passwords with Google Smart Lock for Passwords."

 

Make Chrome ask to save passwords again.
If you told Chrome to never offer to save your password for a specific site, but you change your mind, you can bring back the option.
  1. On your computer, open Chrome.
  2. At the top right, click More   Settings.
  3. At the bottom, click Show advanced settings.
  4. Under "Passwords and forms," click Manage passwords. A box will appear with a list of saved passwords.
  5. In the "Never saved" section, select the website and click Delete .
  6. Click Done.
If Chrome isn't asking to save any passwords anymore, you may have asked it to stop saving passwords. Bring back the prompt by turning "Offer to save passwords" back on.

Microsoft Internet Explorer

Remove just one saved password.
  1. Go to the login page and type the first letter of the username into the name field.
  2. In the drop-down list, select the name by putting the pointer on it.
  3. Hit the Delete key and answer "yes" to the dialog.

Apple Safari

Remove just one saved password.
  1. From the Safari menu, select Preferences
  2. Select the Passwords tab
  3. Locate and select the website for which you want to delete a saved username/password
  4. Press the Remove button and confirm the deletion request

To reset your password for Online Banking, visit the Reset Password page and follow the instructions in the email.


Before you can set up SMS eAlerts in Online Banking, you will need to enroll in the Mobile Banking service and enable Alerts within your settings.

To enable eAlerts on the Mobile App, log in and then select Manage Alerts. Turn on push notifications.

Next log in to Online Banking, and click on Settings, Security Center, then Account and Security Alerts. You can select from email and mobile delivery options when creating or editing an eAlert.


To transfer money from one North Shore Bank account into another North Shore Bank account, log in to Online Banking and click on Transfers. Or in the Mobile App, click on Transfer & Pay. Select Make An Internal Transfer and complete the information. For transfers that you want repeated, click on Make Recurring.

External transfers in the Mobile App and Online Banking let you move money between your North Shore Bank personal deposit accounts and your personal deposit accounts at other financial institutions in just a few clicks. On the Mobile App, select Transfer & Pay and then select Make an external transfer. In Online Banking select More actions, then select External Account Transfer.  

Message and data rates may apply when using the Mobile App.


To transfer money from one North Shore Bank account into another North Shore Bank account, log in to Online Banking and click on Transfers. Or in the Mobile App, click on Transfer & Pay. Select Make An Internal Transfer and complete the information. For transfers that you want repeated, click on Make Recurring.

External transfers in the Mobile App and Online Banking let you move money between your North Shore Bank personal deposit accounts and your personal deposit accounts at other financial institutions in just a few clicks. On the Mobile App, select Transfer & Pay and then select Make an external transfer. In Online Banking select More actions, then select External Account Transfer. For transfers that you want repeated, click on Make Recurring.

Message and data rates may apply when using the Mobile App.


You can view details about iOS version and device compatibility on our Mobile App's App Store page.

You can view details about Android version and device compatibility on our Mobile App's Google Play Store page.

Enrolling in eStatements – Online Banking (Web-based)

  1. After logging into Online Banking, select an account.
  2. Locate and select the Statements link (to the right of your green account balance tile). This will launch a new eStatements window, and your settings can be accessed there, from the Account Access link.
  3. Next, you will be asked to read and agree to terms and conditions and be asked to view a PDF to check the capability of your computer.
  4. After reviewing the Term and Conditions and viewing the PDF you will be asked to enter a code that was viewed on the PDF and enter that into the space provided as well as check a box to accept the Term and Conditions.
  5. You will be given the option to select which accounts you would like to receive eStatements. 
 

Enrolling in eStatements – Mobile App

  1. After logging in to the Mobile App, navigate to the More menu, then select Statements & Documents
  2. Next, you will be asked to read and agree to terms and conditions and be asked to view a PDF to check the capability of your device.
  3. After reviewing the Term and Conditions and viewing the PDF you will be asked to enter a code that was viewed on the PDF and enter that into the space provided as well as check a box to accept the Term and Conditions.
  4. You will be given the option to select which accounts you would like to receive eStatements.
 

You are now enrolled in eStatements.

eStatement features include:

  • Convenient access up to 18 months worth of statements
  • Email notifications that let you know when your statement is ready
  • Downloadable copies of your statement, to save on your computer or print, if needed
  • No more shredding of paper statements
  • Online statements to help protect you from identity theft
  • Take a tour of our online services.

Depositing checks from your smart phone is available through North Shore Bank’s Mobile App. Download our app today to get started. The app will ask you to perform tasks such as uploading images of your check.

Manage your finances, no matter where you are.

If you're an on-the-go person that wants quick and easy access to your finances no matter where you are, we offer a service that lets you do just that.
 

Features:

  • Deposit checks with Mobile Deposit

  • View balances and make transfers between accounts

  • Pay bills and send money to friends and family anywhere, anytime

  • Locate North Shore Bank offices and ATMs

  • Send SMS text message inquiries to quickly check the state of your accounts.

  • A downloadable app for iPhone® and Android™.


To get an online copy of your statement, log into Online Banking (web-based) or the Mobile App and access eStatements.

Otherwise, you can visit your nearest North Shore Bank office to request a statement copy.


Online Banking is FREE to all North Shore Bank customers and gives you a variety of services that help you use and manage your accounts, when and where you want.

What's in it for you:

  • View current account information

  • Manage your money on the go with the Mobile App, check your balance, deposit checks, review recent transactions, pay a bill and transfer money between your accounts

  • Using Zelle® you can send money to friends and family with just their email address or mobile phone number

  • Set up eAlerts to notify you when important events have taken place within your accounts

  • Use Bill Pay to ensure your bills are paid on time every time

  • View up to 18 months of statements when you sign up for eStatements

  • Export or download transaction information to your preferred money management program such as Quicken®

  • Take a tour of our online services.


Stay up-to-date with your account with North Shore Bank Account Alerts. You can set up email or text notifications for your checking and savings account balances, plus find out when a check has cleared. To sign up, log in to Online Banking, and click on Settings, Security Center, then Account and Security Alerts.

Learn more about Online Banking.


Stay up-to-date with your account with North Shore Bank Account Alerts. You can set up email notifications for your checking and savings account balances, plus find out when a check has cleared. To sign up, log in to Online Banking (web-based) Alerts, select Settings and choose Security and Alerts to get started.


To determine what browser and version you are using, follow these simple instructions - open your browser, click onto “Help” at the top, select “About”. Help will display the version of the browser you are using.

View a list of web browsers that are supported with Online Banking.


You can schedule a recurring payment through Bill Pay that is paid from North Shore Bank checking account. 

Making bill payment fast, free, and (almost) fun!

Our free personal online bill pay service is available for all North Shore Bank checking customers who use Online Banking or the Mobile App that want to save the time, hassle and postage costs of paying bills by mail.

What's in it for you:

  • Free personal online bill payment service

  • Eliminates all or most check writing and saves you money on postage
  • Pay anyone or any company, from the kid that mows your lawn to the utility company
  • Eliminate more paper mail with eBills and eStatements
  • You must have a North Shore Bank checking account and Online or the Mobile App
  • Take a tour of Bill Pay's benefits


To sign up for Bill Pay, simply log in to Online Banking or the Mobile App to get started


Log in to Online Banking or the Mobile App and select the Pay Bills or Payments option to get started.

Making bill payment fast, free, and (almost) fun!
Our free personal online bill pay service is available for all North Shore Bank checking customers who use Online Banking or the Mobile App that want to save the time, hassle and postage costs of paying bills by mail.

What's in it for you:

  • Free personal online bill payment service
  • Eliminates all or most check writing and saves you money on postage
  • Pay anyone or any company, from the kid that mows your lawn to the utility company
  • Eliminate more paper mail with eBills and eStatements
  • You must have a North Shore Bank checking account and Online Banking or the Mobile App
  • Take a tour of Bill Pay's benefits


To sign up for Bill Pay, simply log in to Online Banking or the Mobile App to get started.

Message and data rates may apply when using the Mobile App.


You can set up bills to be automatically paid using Bill Pay

Making bill payment fast, free, and (almost) fun!

Our free personal online bill pay service is available for all North Shore Bank checking customers who use Online Banking or the Mobile App that want to save the time, hassle and postage costs of paying bills by mail.

What's in it for you:

  • Free personal online bill payment service
  • ‚ÄčEliminates all or most check writing and saves you money on postage
  • Pay anyone or any company, from the kid that mows your lawn to the utility company
  • Eliminate more paper mail with eBills and eStatements
  • You must have a North Shore Bank checking account and Online Banking or the Mobile App
  • Take a tour of Bill Pay's benefits


To sign up for Bill Pay, simply log in to Online Banking or the Mobile App to get started


All personal active accounts are eligible for Online Banking or the Mobile App including; savings, checking, CD's, and loans.

Learn more about Online Banking or the Mobile App.

Message and data rates may apply when using the Mobile App.


To log in to Online Banking you must:
1. Go to northshorebank.com.
2. Enter your username (If you have forgotten your username you must contact us by phone).
3. Enter your password (if you have forgotten your password, you can select the "forgot password" option. An email will be sent to you with instructions on how to reset your password).


Username Requirements
  1. Use a minimum of 6 characters
  2. Contain at least one letter
  3. Cannot contain a space
Password Requirements
  1. Use a minimum of 9 characters in random sequence
  2. Contain at least 1 upper case letter
  3. Contain 1 lower case letter
  4. Contain 1 number

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Contact us with additional questions: Email | 877-672-2265
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Frequently Asked Questions