Germantown

N112 W15780 Mequon Rd.
Germantown, WI 53022
Phone: 262-509-6916

Branch Lobby Hours		Video Teller Hours Drive-Up Hours		ATM Hours
Monday - Thursday	9:00 am to 5:00 pm	Monday - Thursday	8:00 am to 7:00 pm	Monday - Thursday	24 Hours
Friday	9:00 am to 6:00 pm	Friday	8:00 am to 7:00 pm	Friday	24 Hours
Saturday	9:00 am to 12:00 pm	Saturday	8:00 am to 5:00 pm	Saturday	24 Hours
Sunday	Closed	Sunday	10:00 am to 4:00 pm	Sunday	24 Hours
Branch Services Schedule an Appointment Drive-up Banking Coin Counting Night Deposit Commercial Night Deposit		Video Teller Services Drive-Up Services Drive-up Accessible Make Deposits or Withdrawals Cash Checks Make Loan Payments Transfer Money Check Account Balances Spanish-Speaking Staff		ATM Services Drive-up Accessible No-Envelope, Easy Deposit

Branch Lobby Hours
Monday - Thursday	9:00 am to 5:00 pm
Friday	9:00 am to 6:00 pm
Saturday	9:00 am to 12:00 pm
Sunday	Closed
Branch Services Schedule an Appointment Drive-up Banking Coin Counting Night Deposit Commercial Night Deposit
Video Teller Hours Drive-Up Hours
Monday - Thursday	8:00 am to 7:00 pm
Friday	8:00 am to 7:00 pm
Saturday	8:00 am to 5:00 pm
Sunday	10:00 am to 4:00 pm
Video Teller Services Drive-Up Services Drive-up Accessible Walk-up Accessible Make Deposits or Withdrawals Cash Checks Make Loan Payments Transfer Money Check Account Balances Spanish-Speaking Staff
ATM Hours
Monday - Thursday	24 Hours
Friday	24 Hours
Saturday	24 Hours
Sunday	24 Hours
ATM Services No-Envelope, Easy Deposit Drive-up Accessible

Video Teller Hours Drive-Up Hours		ATM Hours
Monday - Thursday	8:00 am to 7:00 pm	Monday - Thursday	24 Hours
Friday	8:00 am to 7:00 pm	Friday	24 Hours
Saturday	8:00 am to 5:00 pm	Saturday	24 Hours
Sunday	Closed	Sunday	10:00 am to 4:00 pm	Sunday	24 Hours
Video Teller Services Drive-up Accessible Make Deposits or Withdrawals Cash Checks Make Loan Payments Transfer Money Check Account Balances Spanish-Speaking Staff		ATM Services Drive-up Accessible No-Envelope, Easy Deposit

Video Teller Hours Drive-Up Hours
Monday - Thursday	8:00 am to 7:00 pm
Friday	8:00 am to 7:00 pm
Saturday	8:00 am to 5:00 pm
Sunday	10:00 am to 4:00 pm
Video Teller Services Drive-up Accessible Make Deposits or Withdrawals Cash Checks Make Loan Payments Transfer Money Check Account Balances Spanish-Speaking Staff
ATM Hours
Monday - Thursday	24 Hours
Friday	24 Hours
Saturday	24 Hours
Sunday	24 Hours
ATM Services Drive-up Accessible No-Envelope, Easy Deposit

Directions to Germantown

About North Shore Bank - Germantown (N112 W15780 Mequon Rd., Germantown, WI 53022)

At North Shore Bank, you're provided with banking services that empower you to live the life you want and support to help get you where you want to be. When you visit us in your neighborhood, our staff can provide answers, guidance, even words of encouragement to help ensure things go according to your plan. After all, North Shore Bank is The Bank of YOU.

We believe in putting you first, treating people with respect, collaborating with colleagues, and thinking creatively to solve problems and find solutions. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized consecutively by our employees as a Milwaukee Journal Sentinel Top Workplace.

As The Bank of YOU, North Shore Bank is about helping families thrive, businesses grow, and communities flourish, and it's been that way for nearly 100 years. We keep our Customer Promises, and are focused on providing high-touch customer service and embrace technology and services that provide personalized solutions.

Beyond loans, checking, and savings, North Shore Bank can help you purchase, build, or remodel your home, plan for retirement, and run a successful business. With the use of our completely free ATMs and Video Tellers, Online Banking and Mobile App, Debit and Credit Cards, and digital tools, you can handle your day-to-day finances with ease.

We take pride in advocating for our customers and employees, and we're committed to supporting our communities annually through sponsorship and participation in hundreds of local activities that offer financial education, build communities, and support stable neighborhoods. With us, you can Bank on Kindness® because it's at the heart of everything we do.

As your financial partner, you'll find conveniences for every need and tools to help you confidently manage your money. For assistance, please call or schedule an appointment online with your local branch or speak with a banker at one of our Video Teller/ATM locations.

Frequently Asked Questions

What are some top financial security tips I should be aware of?

What are your hours?

Digital Banking Terms and Conditions

Equifax, one of the three major credit bureaus, experienced a massive data breach. The hackers accessed people’s names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. They also stole credit card numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people.

Was my information stolen?

If you have a credit report, there’s a good chance it was. Go to a special website set up by Equifax to find out: https://www.equifaxsecurity2017.com. Scroll to the bottom of the page and click on “Potential Impact,” enter some personal information, and the site will tell you if you’ve been affected. Be sure you’re on a secure network (not public WiFi) when you submit sensitive data over the internet.

How can I protect myself?

Enroll in Equifax’s services.

Equifax is offering one year of free credit monitoring and other services, whether or not your information was exposed. You can sign up at https://www.equifaxsecurity2017.com.

Monitor your credit reports.

In addition, you can order a free copy of your credit report from all three of the credit reporting agencies at annualcreditreport.com. You are entitled to one free report from each of the credit bureaus once per year.

Monitor your bank accounts.

We also encourage you to monitor your financial accounts regularly for fraudulent transactions. Use online banking services to keep a close eye on your accounts.

Watch out for scams related to the breach.

Do not trust e-mails that appear to come from Equifax regarding the breach. Attackers are likely to take advantage of the situation and craft sophisticated phishing e-mails.

Should I place a credit freeze on my files?

Before deciding to place a credit freeze on your accounts, consider your personal situation. If you might be applying for credit soon or think you might need quick credit in an emergency, it might be better to simply place a fraud alert on your files with the three major credit bureaus. A fraud alert puts a red flag on your credit report which requires businesses to take additional steps, such as contacting you by phone before opening a new account.

How do I contact the three major credit bureaus to place a freeze on my files?

Equifax: Call 800-349-9960 or visit its website.

Experian: Call 888-397-3742 or visit its website.

TransUnion: Call 888-909-8872 or visit its website.

Where can I get more information about the Equifax breach?

You can learn more directly from Equifax at https://www.equifaxsecurity2017.com. To learn more about how to protect yourself after a breach, visit https://www.identitytheft.gov/Info-Lost-or-Stolen.

What are your current Business Account fees?

Your beneficiaries will be notified and funds will be distributed accordingly.

Don't have an IRA?

Make saving for retirement a little less taxing.
Both the Traditional and Roth IRA grow tax-deferred and are allowed to have automatic distributions. All of our retirement options come with the expertise and guidance of a knowledgeable North Shore Bank IRA Professional.

Use our Roth IRA Conversion Calculator to see if you should convert.

Traditional IRA
Anyone under the age of 70 with earned income and wants to save money for their retirement can use an account that allows their money to grow tax-deferred until retirement age.

What's in it for you?

Contributions may be tax-deductible^Footnote 1
Can be consolidated with other personal IRAs
North Shore Bank Certificates of Deposit are FDIC insured

Roth IRA
Anyone, any age, with earned income who wants to save money for retirement, especially those who earn an income that exceeds the limits set for Traditional IRA deductibility, and want the ability to withdraw the money tax-free can use a Roth IRA.

What's in it for you?

Earnings may be able to be withdrawn tax-free^Footnote 2
Can be consolidated with other personal IRAs
North Shore Bank Certificates of Deposit are FDIC insured
No requirement to withdraw a minimum amount at any age

Find an office near you.

1 Distributions taken prior to age 59½ are subject to an IRS penalty. Your contributions to a Traditional IRA may or may not be tax-deductible. Deductibility is determined by two factors, whether you actively participate in an employer-maintained qualified retirement plan and your modified adjusted gross income. (Consult your tax advisor)

2 Income limits affect eligibility to contribute. You can begin taking "distribution" withdrawals from a Roth IRA without paying taxes or penalties if you have held the account for at least 5 years, and have reached at least 59½ years of age. Unlike with a Traditional IRA, there is no requirement to withdraw a minimum amount at any age. (Consult your tax advisor)

There are several types of IRAs offered through North Shore Bank.

Make saving for retirement a little less taxing.
Both the Traditional and Roth IRA grow tax-deferred and are allowed to have automatic distributions. All of our retirement options come with the expertise and guidance of a knowledgeable North Shore Bank IRA Professional.

Use our Roth IRA Conversion Calculator to see if you should convert.

Contributions may be tax-deductible^Footnote 1
Can be consolidated with other personal IRAs
North Shore Bank Certificates of Deposit are FDIC insured

Earnings may be able to be withdrawn tax-free^Footnote 2
Can be consolidated with other personal IRAs
North Shore Bank Certificates of Deposit are FDIC insured
No requirement to withdraw a minimum amount at any age

Find an office near you.

Make saving for retirement a little less taxing.
Both the Traditional and Roth IRA grow tax-deferred and are allowed to have automatic distributions. All of our retirement options come with the expertise and guidance of a knowledgeable North Shore Bank IRA Professional.

Use our Roth IRA Conversion Calculator to see if you should convert.

Contributions may be tax-deductible^Footnote 1
Can be consolidated with other personal IRAs
North Shore Bank Certificates of Deposit are FDIC insured

Earnings may be able to be withdrawn tax-free^Footnote 2
Can be consolidated with other personal IRAs
North Shore Bank Certificates of Deposit are FDIC insured
No requirement to withdraw a minimum amount at any age

Find an office near you.

Current Balance, also known as Account Balance or Ledger Balance, means the funds in your account, including deposits and withdrawals made to date. Not all your transactions will be immediately reflected. As a result, only part of this balance may be available for withdrawal. The Current Balance does not include checks or payments, including debit card transactions, that you have initiated but have not yet cleared your account.

Available Balance means the amount of money that can be withdrawn at a point in time. The Available Balance will be less than the Current Balance when there are pending transactions such as:

Funds held from deposits: These funds have been deposited, but are not yet fully available for withdrawal or transfer.
Funds held for debit card authorizations: This reflects merchant-authorized requests for payment, when the final charge has not been submitted by the merchant. ATM and PIN-based debit card transactions usually post the same business day and other everyday signature-based debit card transactions usually post within 4 business days. This means that your available balance may not accurately reflect pending debit card authorizations until the transaction is received by us and paid from your account (i.e., posted). Even though we may increase your Available Balance when a merchant does not submit the transaction for payment in a timely manner, the obligation to the merchant still applies.
Any other holds on funds in your account.

The Available Balance does not reflect every transaction you have initiated or previously authorized. Items that may not be reflected in your Available Balance include, but are not limited to:

Outstanding checks and authorized automatic withdrawals (such as recurring debit card transactions, transfers, and ACH transactions that we have not received for payment or processing).
The final amount of a debit card purchase. For example, we may authorize a purchase amount from a gas station, but the authorized amount may be different from the final charge.
Scheduled bill payments or other direct payments to other people that have not yet been processed.
Debit card transactions that have been previously authorized but not sent to us for payment from your account where we have released the transaction authorization hold and the transaction is sent for payment from your account at a later date.

North Shore Bank authorizes and pays transactions using the Available Balance in your account. If you have Standard Coverage, the Available Balance for checks, ACH items, and recurring debit card transactions includes the amount of the Overdraft Privilege limit and any available Overdraft Protection. The Available Balance for ATM and everyday debit card transactions on accounts includes any available Overdraft Protection, but does NOT include the Overdraft Privilege Limit. For accounts with Extended Coverage, the Overdraft Privilege Limit is included in the Available Balance for authorizing ATM and everyday debit card transactions.

An easy way to keep track of your transaction history is to enroll in Online Banking or the Mobile App if you are not already enrolled.

Google Chrome
Microsoft Internet Explorer
Apple Safari

View a list of web browsers that are supported with Online Banking.

Google Chrome

Remove a saved password.

You can make Chrome forget specific passwords or clear all saved passwords at any time.

On your computer, open Chrome.
At the top right, click More Settings.
At the bottom, click Show advanced settings.
Under "Passwords and forms," click Manage passwords. A box will appear with a list of saved passwords.
In the "Saved passwords" section, select the website and click Delete .
Click Done.

Stop asking to save passwords.

By default, Chrome offers to save your password. You can turn this option off or on at any time.

On your computer, open Chrome.
At the top right, click More Settings.
At the bottom, click Show advanced settings.
Under "Password and forms," uncheck the box next to "Offer to save your web passwords" or "Offer to save passwords with Google Smart Lock for Passwords."

To offer to save passwords again, check the box next to "Offer to save your web passwords" or "Offer to save passwords with Google Smart Lock for Passwords."

Make Chrome ask to save passwords again.

If you told Chrome to never offer to save your password for a specific site, but you change your mind, you can bring back the option.

On your computer, open Chrome.
At the top right, click More Settings.
At the bottom, click Show advanced settings.
Under "Passwords and forms," click Manage passwords. A box will appear with a list of saved passwords.
In the "Never saved" section, select the website and click Delete .
Click Done.

If Chrome isn't asking to save any passwords anymore, you may have asked it to stop saving passwords. Bring back the prompt by turning "Offer to save passwords" back on.

Microsoft Internet Explorer

Remove just one saved password.

Go to the login page and type the first letter of the username into the name field.
In the drop-down list, select the name by putting the pointer on it.
Hit the Delete key and answer "yes" to the dialog.

Apple Safari

Remove just one saved password.

From the Safari menu, select Preferences
Select the Passwords tab
Locate and select the website for which you want to delete a saved username/password
Press the Remove button and confirm the deletion request

Contact a Mortgage Loan Officer

Apply for your mortgage loan.

What is the maximum mortgage amount I can apply for?

What is Overdraft Privilege?

Classic/Standard Debit Cards

For your protection, there is a daily spending limit of $2,000 as long as the money is available in your account. ATM machine withdrawals have a daily limit of $500, which is subject to change based on individual ATM machines. This limit also includes an additional $15.00 to cover any ATM fees assessed for a total spending limit of $2,515.00.

If you are going to make a purchase over the $2,000 daily limit, call the number on the back of the card or North Shore Bank Customer Support, to request a limit increase.

Platinum/Enhanced Debit Cards

For your protection, there is a daily spending limit of $5,000 as long as the money is available in your account. ATM machine withdrawals have a daily limit of $500, which is subject to change based on individual ATM machines. This limit also includes an additional $15.00 to cover any ATM fees assessed for a total spending limit of $5,515.00.

If you are going to make a purchase over the $5,000 daily limit, call the number on the back of the card or North Shore Bank Customer Support, to request a limit increase.

Business Debit Cards

If you are going to make a purchase over the $5,000 daily limit, call the number on the back of the card or North Shore Bank Customer Support, to request a limit increase.

HSA Debit Cards

If you are going to make a purchase over the $2,000 daily limit, call the number on the back of the card or North Shore Bank Customer Support, to request a limit increase.

"Log In Information May Be Missing Or Invalid. Use First Time Log In If Logging In For The First Time" : If you have already signed up for Online Banking, this message usually means that either you have entered both your access ID and password incorrectly or you only entered your access ID incorrectly. Remember that your access ID and password are case-sensitive, so please make sure that you're entering both of them exactly as you created them (either all caps, lower case or a mixture).
"Invalid Customer Security Code". This message means that you entered your password incorrectly. Remember that your password is case-sensitive, so please make sure that you're entering it exactly as you created it (either all caps, lower case or a mixture).
"Your account has been disabled". If you receive this message, it usually means that the password has been entered incorrectly five or more times. This message may also appear when you use the “Back” button on your browser instead of using the links at the top of your Online Banking screens. If this happens, please contact North Shore Bank Customer Support.
“The information you are submitting is insecure”. The message you see is a "Warning! You have requested an insecure document that was originally designated a secure document. The document and any information you send back could be observed by a third party while in transit" - or a related message (depending on your browser) is shown because you are moving from a secure page within our Online Banking site to an unsecured page.

This is your browser's way of warning you that the next page you are requesting is an insecure document and that you should not enter any confidential information on it. Once you leave a secure site like Online Banking, any information you transmit from that page is not encrypted for security and could possibly be viewed by a third party.
"Warning: Page has Expired". This is done for security reasons. Instead of using the browser buttons, please use the navigation icons or links on the Online Banking screens.
”Invalid customer security code”. This message means that you entered your password incorrectly. Remember that your password is case-sensitive, so please make sure that you're entering it exactly as you created it (either all caps, lower case or a mixture).

Germantown

N112 W15780 Mequon Rd.Germantown, WI 53022 Phone: 262-509-6916

Branch Services

Video Teller Services

Drive-Up Services

ATM Services

Branch Services

Video Teller Services

Drive-Up Services

ATM Services

Video Teller Services

ATM Services

Video Teller Services

ATM Services

Directions to Germantown

Featured Products

About North Shore Bank - Germantown (N112 W15780 Mequon Rd., Germantown, WI 53022)

Frequently Asked Questions

What’s the difference between “Card on File” and “Recurring Payments”?

What is My Card Manager?

I set up debit card alerts, but I am not receiving them on my mobile phone.

I set a spend limit on my debit card of $100 per transaction, but my debit card is denied at some gas stations. Why?

How many transactions show within My Card Manager?

I set up a transfer in the Personal Mobile App or Online Banking. What if I change my mind and no longer wish to make the transfer?

Is there a limit to the number of personal accounts I can set up in the Personal Mobile App or Online Banking for external transfers?

In the Personal Mobile App or Online Banking, is there a limit to the amount of money I can transfer to an external account?

Is there a fee to use the Personal Mobile App or Online Banking to transfer money to an external account?

What are some top financial security tips I should be aware of?

Can I schedule an appointment at a branch online?

What market areas does North Shore Bank Serve?

What are your hours?

What is Zelle®?

Who can I send money to with Zelle®?

How do I use Zelle®?

Someone sent me money with Zelle®, how do I receive it?

How do I enroll in Zelle®?

How do I activate my debit card?

What countries do not accept debit cards?

How can I get my account number?

How do I enroll in and use Bill Discovery?

I tried paying with my contactless debit card, and it didn’t work.

How close does my contactless debit card need to be to the checkout reader?

Can I use my contactless debit card on payment readers that don't display the contactless symbol?

How do I pay with contactless?

Can I receive cash back with my contactless debit card?

On which social media channels can I follow North Shore Bank?

I would like to open an account online. How do I make the initial deposit?

When I receive a reissued or replacement debit card, will I have to update the card information within My Card Manager?

Can I add other financial institutions’ debit or credit cards to My Card Manager?

I transferred money to/from an external account. How quickly will my transferred funds appear in my account?

Can I use the Mobile App or Online Banking to transfer money to another person’s account?

A transfer was made from my account - but I did not initiate the transfer. What should I do?

How do I connect my Business Online Banking account to my QuickBooks software?

How do I connect my personal Online Banking account to Quicken?

How to I make a deposit at an ATM?

How do I request a duplicate lien release?

What is Extended Debit Card Coverage?

What do I do if I lost my debit or credit card?

What should I do if my Debit card becomes lost or stolen?

Digital Banking Terms and Conditions

Do you have a rewards program?

Can you send a 10-day loan payoff quote to my bank or credit union?

How do I contact Customer Support?

How do I use Apple Pay?

How do I remove a card from Apple Pay?

Can you get me a copy of my credit report?

How do I import my personal Online Banking transactions into my Quicken software?

Which devices can I use with a Digital Wallet?

Why am I seeing pop-up ads when I visit northshorebank.com?

How much does it cost to reorder checks?

How can I view my previous check order(s)?

What are the hardware & software requirements for the Mobile App?

What versions of Android are compatible with the Mobile App?

What versions of iOS are compatible with the Mobile App?

Why is my mobile device no longer compatible with the Mobile App?

How can I make a mortgage or consumer loan payment?

How do I set up SMS eAlerts through Online Banking?

How much does it cost to use Online Banking?

What should I do if I'm affected by the Equifax data breach?

Is a Business Banking App available for tablets (iPad and Android)?

N112 W15780 Mequon Rd.
Germantown, WI 53022
Phone: 262-509-6916