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Frequently Asked Questions

How does the temporary digital debit card work?

After a new debit card is ordered, you will receive a text message to the phone number on file for your account.

Mobile App users can find your temporary digital debit card under the Cards tab and can add it to your Apple Pay® or Google Pay™ wallet. You can also see your temporary card in your digital wallet.  

If you do not use the Mobile App, you can access your temporary digital debit card by clicking on the link in a text message from short code 66368. (This text is from us and safe to open.) You will be asked to authenticate yourself and agree to the Terms and Conditions. Then follow the prompts to add your new card to your Apple Pay® or Google Pay™ wallet. This link is good for 21 days. 

If you’re using your card to pay for a subscription or storing the card with a merchant, we recommend you wait until you receive your physical card to make those updates.
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Frequently Asked Questions