Frequently Asked Questions

How do I add my temporary digital debit card to my digital wallet?

If you are getting a new debit card because you’ve opened a new account or because your card was lost or stolen, you can use a temporary digital debit card until your new card arrives in the mail.
For Mobile App users:
  1. Log in to your account and select the Cards tab at the bottom of the screen.
  2. Select your new debit card and click to add to Apple Pay or Google Pay.
  3. You will need to enter an authentication code that will be sent to you by text or email.
  4. Your card is now added to your digital wallet.
  5. You can add a PIN for purchases within the Digital Wallet.
  6. Your temporary card details, including the full card number, the temporary expiration date, and a temporary CVV can be viewed so you can use the card for one-time purchases until your physical card arrives in the mail. In the Mobile App, your card details are found under the Cards tab and then under Card details, select View Digital Card. You may be asked to confirm your identity.  
Or access your card by text:
  1. You will receive a text message from short code 66368. (This is from us and safe to open.)
  2. Click on the link in the text. Note that this link is good for 21 days.
  3. Authenticate yourself with the last four digits of your social security number and the one-time password sent to you by text or email.
  4. Then agree to the Terms and Conditions.
  5. Next you can select to add your card to your Apple Pay® or Google Pay™ wallet. You will need to sign in to your wallet on your device and accept the wallet terms and conditions.
  6. You can create a PIN by scrolling down. You will get a confirmation after your PIN is successfully set.
Make sure you activate your physical card as soon as it arrives. Once you activate your physical card, your temporary card will no longer be valid. You will also need to update your expiration date and CVV within your digital wallet.

Frequently Asked Questions