How do I recover and/or update my User ID or Password in the Mobile App or Online Banking?

We offer Debit Rewards* on our Standard and Platinum Debit Mastercard® where you earn points with every purchase that can be redeemed for cash back, gift cards, and more.

For credit card rewards, we offer a variety of cards that provide you with opportunities to earn rewards and other perks.

* Participation in Debit Rewards requires using Digital Banking and accepting the terms and conditions to register your card. Available on Platinum and Standard Debit Cards associated with a North Shore Bank checking account. Business cards or cards tied to Health Savings Accounts are ineligible.

Message and data rates may apply when using the mobile app.

There could be many reasons why your check bounced. For security reasons you must contact Customer Support at 877-672-2265.

You received a call due to suspicious activity on your debit card.

Learn more about how to protect yourself from scams with our Fraud Prevention Resource Center.

For those enrolled in eStatements by December 31 of the tax year, your 1099-INT, 1099-MISC, 1042-S, and 1098 tax forms will be available electronically in January of the following year. 

If you enroll in eStatements after December 31 of the tax year (but before the tax documents are distributed), you can access your tax forms electronically and your tax forms will be mailed to you by the end of January. 

If you are not enrolled in eStatements, paper tax forms will be mailed to you by the end of January.

The ChexSystems, Inc. network is comprised of financial institutions that regularly contribute information on mishandled checking and savings accounts to a central location. ChexSystems shares this information among institutions to help them assess the risk of opening new accounts. ChexSystems only shares information with the financial institutions and does not decide on new account openings.

eStatements are free electronic statements that can be accessed within the Mobile App or Online Banking. When you sign up for eStatements, your paper statements are automatically stopped.
If you do not have estatements, enroll today using the Mobile App or Online Banking. You’ll get

• Convenient access up to 18 months of your checking or savings statements
• Email notifications that let you know when your statement is ready
• Downloadable copies of your statements to save on your computer or print
• Reduced risk of compromised account information due to mail theft
• No more shredding of paper statements

You will be assessed a fee and, depending on the payee, the check may be redeposited. Please view the current Personal Accounts Fee Schedule or Business Accounts Fee Schedule for information about fees.

There could be several reasons. There may be no funds currently available in your account or one of the accounts involved could be a passbook savings account, which does not permit such transactions.

Occasionally the credit reporting agencies incorrectly interpret the data given to them each month. If you are reviewing your credit history and notice an error, please contact the credit reporting agency.

Funds from telephone transfers are available immediately if transferred between 7 a.m. and 10 p.m. CST any weekday or between 7 a.m. and 8 p.m. CST on Saturdays. Funds transferred after these hours will be available the beginning of the next business day. Funds transferred on Sunday will be available on Monday.

Mobile App

To recover your User ID or Password in the Mobile App, select Trouble Logging In? from the login screen and follow the prompts. Or for further assistance, please contact Customer Support.

Your Password can be changed in the Mobile App:

• Log into your account and select the More tab in the lower right corner
• Then select Change Password under SETTINGS
• Enter the unique 6-digit secure code from the verification alert sent to you via text message or phone call
• Follow the on-screen instructions to create a new password

Your User ID cannot be changed in the Mobile App. Log in to Online Banking to change your User ID.

Online Banking

To recover your User ID or Password in Online Banking, select Recover Username or Reset Password in the log in box and follow the prompts. Or for further assistance, please contact Customer Support.

Your User ID and Password can be updated in Online Banking:

• Log into your account and select Settings
• Then select Profile and then select User ID or Password
• Enter the unique 6-digit secure code, from the verification alert sent to you via text message or phone call
• Follow the on-screen instructions to create a new User ID or Password

We’re here to help.

To send a wire transfer, simply contact your local branch to get started. Our team will guide you through the process and make sure everything is completed correctly.

To receive a wire transfer, provide the sender with your account number and routing number. Your branch team can help you find the right details and answer any questions.

There are several ways to change your personal information on file with North Shore Bank:

1. Log in to Online Banking (web-based), go to Settings, then Profile
2. Stop by a nearby office and meet with us personally. Bring along a photo ID, such as a Driver's License, for identification.
3. By Mail - Send the completed Address Change Form to the address provided on the form

The easiest way to sign up for direct deposit is to present your payroll department with a completed Direct Deposit Enrollment Form. It will have all the information they'll need to get you started.

Your account number can be found on your eStatement, paper statement or checks (second set of numbers).

Your employer must start the direct deposit process, however, you can download a Direct Deposit Enrollment Form to expedite the process.

You can authorize direct deposit of your payroll, Social Security, retirement, Veteran's Administration benefits or almost any recurring deposits.

With direct deposit, your check is automatically and safely deposited into your account. On payday, your money is right where you need it.

Download a Direct Deposit Change Form today to get started!

Yes, you may stop in at any of our office locations for our Notary services. There is no charge for customers to use this service. Please bring along a photo ID.

Find a North Shore Bank office, Video Teller, or ATM near you

Yes. We are proud to offer a foreign currency exchange service. Please come into one of our nearby offices to convert your U.S. dollars. Rates and fees will be determined at time of service.

Find a North Shore Bank office, Video Teller or ATM near you

While paper statements are available for a fee, eStatements are free for all accounts.
If you do not have estatements, enroll today using the Mobile App or Online Banking. You’ll get

• Convenient access up to 18 months of your checking or savings statements
• Email notifications that let you know when your statement is ready
• Downloadable copies of your statements to save on your computer or print
• Reduced risk of compromised account information due to mail theft
• No more shredding of paper statements

To obtain a credit report please follow this link.

All North Shore Bank customers can also track their credit using My Credit Score, which is free through the Mobile App or within Online Banking. Your full credit report is available in My Credit Score.
 

Yes, if you are enrolled in eStatements, you can download and print any statement found in your document list.
If you do not have estatements, enroll today using the Mobile App or Online Banking. You’ll get

• Convenient access up to 18 months of your checking or savings statements
• Email notifications that let you know when your statement is ready
• Downloadable copies of your statements to save on your computer or print
• Reduced risk of compromised account information due to mail theft
• No more shredding of paper statements

Yes. Be sure to include a deposit slip and write your account number on the check.

Find a North Shore Bank office, ATM or loan center near you.

You can also use Mobile Deposit within the Mobile App to deposit a check anytime from your mobile device.