Frequently Asked Questions

What if I get an error message when I try to enroll and email address or U.S. mobile number in Zelle®?

You can transfer your email address or U.S. mobile phone number in Zelle®. During enrollment, you'll see a prompt notifying you that the email address or mobile phone number is already enrolled at another financial institution. You'll be asked to confirm that you want to complete the transfer and then to verify your email address or U.S. mobile phone number. 

If you experience issues transferring Zelle® to North Shore Bank, contact North Shore Bank Customer Support at 877-672-2265. 

Once the system or Customer Support moves your email address or U.S. mobile phone number, it will be connected to your North Shore Bank account so you can start sending and receiving money with Zelle® through the Mobile AppFootnote 1 or Online Banking (web-based).

1 Mobile network carrier fees may apply.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Frequently Asked Questions