What if I get an error message when I try to enroll an email address or U.S. mobile number in Zelle®?

You can transfer your email address or U.S. mobile phone number in Zelle^®. During enrollment, you'll see a prompt notifying you that the email address or mobile phone number is already enrolled at another financial institution. You'll be asked to confirm that you want to complete the transfer and then to verify your email address or U.S. mobile phone number.

If you experience issues transferring Zelle^® to North Shore Bank, contact North Shore Bank Customer Support at 877-672-2265.

Once the system or Customer Support moves your email address or U.S. mobile phone number, it will be connected to your North Shore Bank account so you can start sending and receiving money with Zelle^®through the Mobile App or Online Banking.

Message and data rates may apply when using the Mobile App.

To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Zelle^® and the Zelle^® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

CONTENTEND

FAQs

You can send, request, or receive money with Zelle^®.

To get started, log into North Shore Bank's Mobile App^Footnote 1 or Online Banking (web-based) and select "Send Money with Zelle^®" and you're ready to start sending and receiving with Zelle^®.
To send money, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." You can also add a recipient by scanning a QR code provided by them. In most cases, the money is available to your recipient in minutes^Footnote 2 if they are already enrolled with Zelle^®.
To request money, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"^Footnote 3. If the person you are requesting money from is not yet enrolled with Zelle^®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number. Or within the Request tab, select "View my QR code to get paid with Zelle^®, and select the share icon to send your QR code to request funds from your contacts.
To receive money, just share your QR code, enrolled email address, or U.S. mobile phone number with a friend and ask them to send you money with Zelle^®. If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your account, typically within minutes.

1 Mobile network carrier fees may apply.
2 Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle^®.
3 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle^®.

Zelle^® and the Zelle^® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

What if I get an error message when I try to enroll an email address or U.S. mobile number in Zelle®?

FAQs

Who can I send money to with Zelle®?

Someone sent me money with Zelle®, how do I receive it?

How do I use Zelle®?

What is Zelle®?

How do I enroll in Zelle®?

Will the person I send money to via Zelle® be notified?

What types of payments can I make with Zelle®?

What if I want to send money to someone whose financial institution doesn't offer Zelle®?

Is my information secure with Zelle®?

I'm unsure about using Zelle® to pay someone and I don't know. What should I do?

How long does it take to receive money with Zelle®?

How does Zelle®work?

How do I get started with Zelle®?

Can I use Zelle® internationally?

Can I cancel a Zelle® payment?

Is there a minimum age to enroll in Zelle®?

I use Zelle® in my banking app, but my friend uses the Zelle® app. How can I continue to send and receive money with my friend?

What if I get an error message when I try to enroll an email address or U.S. mobile number in Zelle®?