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Can I still use my debit card during the Digital Banking upgrade?
Yes. Your debit card will continue to work for purchases and ATM withdrawals while Online Banking and the Mobile App are unavailable.
FAQs
Yes. Your debit card will continue to work for purchases and ATM withdrawals while Online Banking and the Mobile App are unavailable.
We encourage you to review and/or update your email and phone number in the Mobile App or Online Banking before October 23. To do so, follow these instructions:
Mobile App
- Log in to your account and select More in the lower right-hand corner
- Then, under SETTINGS, select Manage profile information
- Then choose Email and Phone Number
- Enter the unique 6-digit secure code from the verification alert sent to you via text message or phone call
- Follow the on-screen instructions to update your email address and/or phone number
Online Banking
- Log in to your account and select Settings
- Then select Profile and then select Email and Phone Number.
- Enter the unique 6-digit secure code from the verification alert sent to you via text message or phone call
- Follow the on-screen instructions to update your email address and/or phone number
It will take 1-2 business days to see your updated email address or phone number in Online Banking or the Mobile App. If you need further assistance, please contact Customer Support.
We encourage you to note your User ID and Password prior to the update to make it easier for you to log in to new system for the first time.
In the Mobile App, select Trouble logging in? to recover your User ID or to reset your Password.
To recover your User ID or password in Online Banking, select Recover Username or Reset Password in the log in box and follow the instructions provided.
If you need assistance, please call us at 877-672-2265.
Yes. The Mobile App, Online Banking, Mobile Deposit, Account Alerts, Bill Pay, and Zelle® will be unavailable as of Friday, October 23 at 3 p.m. The new Digital Banking experience will be available on Monday, October 26.
No. If you're currently enrolled in eStatements, your enrollment will automatically carry over to the new Digital Banking platform. You’ll continue to receive your statements electronically after the upgrade, and no action is required on your part.
Yes. Your debit card will continue to work for purchases and ATM withdrawals while Online Banking and the Mobile App are unavailable.
We encourage you to review and/or update your email and phone number in the Mobile App or Online Banking before October 23. To do so, follow these instructions:
Mobile App
- Log in to your account and select More in the lower right-hand corner
- Then, under SETTINGS, select Manage profile information
- Then choose Email and Phone Number
- Enter the unique 6-digit secure code from the verification alert sent to you via text message or phone call
- Follow the on-screen instructions to update your email address and/or phone number
Online Banking
- Log in to your account and select Settings
- Then select Profile and then select Email and Phone Number.
- Enter the unique 6-digit secure code from the verification alert sent to you via text message or phone call
- Follow the on-screen instructions to update your email address and/or phone number
It will take 1-2 business days to see your updated email address or phone number in Online Banking or the Mobile App. If you need further assistance, please contact Customer Support.
We encourage you to note your User ID and Password prior to the update to make it easier for you to log in to new system for the first time.
In the Mobile App, select Trouble logging in? to recover your User ID or to reset your Password.
To recover your User ID or password in Online Banking, select Recover Username or Reset Password in the log in box and follow the instructions provided.
If you need assistance, please call us at 877-672-2265.
Yes. The Mobile App, Online Banking, Mobile Deposit, Account Alerts, Bill Pay, and Zelle® will be unavailable as of Friday, October 23 at 3 p.m. The new Digital Banking experience will be available on Monday, October 26.
No. If you're currently enrolled in eStatements, your enrollment will automatically carry over to the new Digital Banking platform. You’ll continue to receive your statements electronically after the upgrade, and no action is required on your part.
No. Personal account customers won't need to download a new app. Just update to the latest version when prompted and sign in with your User ID and Password.
- Update the app when prompted. If automatic updates are enabled, the new version will install automatically. Otherwise, you'll be prompted to update when you open the app. If you are a business customer, you will need to download the new app.
- Look for a new icon and app name. After the update, the app icon will change and the app will appear as North Shore on your device.
- Need the app? Search for North Shore Bank in Apple’s App Store® or Google Play™.
- One app, separate logins. Personal and business customers will use the same app, but each will continue to sign in with their own User ID and Password.
You have two options:
- Personal account customers can access the updated Digital Banking through the current Mobile App. Open your existing app and follow the prompt to download the new version. After installation, log in using your current User ID and Password.
OR
- Direct Download - Search for “North Shore Bank Personal” in Apple’s App Store® and “North Shore Bank” in Google Play™.
Not much. You'll continue using your existing User ID and Password. For added security, your first login after the upgrade will require a one-time passcode sent by text message or phone call to verify your identity. Once completed, future logins will work just as they do today.
If you normally sign in with Face ID or Touch ID, make sure you know your User ID and Password. You'll need to enter your credentials the first time you log in after the upgrade. After that, you can re-enable biometric login.
Along with re-establishing your biometric logins, you may need to reconnect push notifications on your preferred device after the upgrade.
If you use Quicken or QuickBooks, please download your latest transactions and back up your data before Friday, October 23.
Quicken and QuickBooks will continue to be supported after the upgrade through Direct Connect, Web Connect, and Express Web Connect.
Beginning Monday, October 26, you'll need to reconnect your accounts in Quicken or QuickBooks by deactivating and reactivating your connection.
View step-by-step instructions:
- Quicken Conversion Instructions (PDF)
- QuickBooks Desktop Conversion Instructions (PDF)
- QuickBooks Online Conversion Instructions (PDF)
Please note: If your accounts are linked to Intuit through Express Web Connect (Aggregation Services), your connection may be unavailable for up to five business days after the upgrade. During this time, you can manually download and import QFX or QBO files to access your transaction data.
No. You can continue using your current User ID and Password, so there's no need to re-enroll. During your first login after the upgrade, you'll be asked to verify your identity using a one-time passcode sent by email, text message, or phone call. Once verified, you'll be able to access your accounts as usual.
If you have not accessed your accounts in over 12 months, contact Customer Support for assistance.
Yes. Face ID and Touch ID will continue to be available in the updated Digital Banking platform. If you typically sign in using Face ID or Touch ID, be sure you know your User ID and Password before the upgrade. You'll need to enter your credentials the first time you log in after the upgrade. Once you've successfully signed in, you can re-enable biometric login.
No. If you bookmarked the browser-based login page for Personal Online Banking, you will be redirected to the new login page after the upgrade is complete.
You can log in directly from North Shore Bank’s home page at northshorebank.com.
No. Your account history will transfer to the new Digital Banking platform. However, Digital Banking will be unavailable beginning at 3 p.m. on Friday, October 23, while we complete the upgrade. Access will be restored when the new platform becomes available on Monday, October 26.
Bill Pay and Zelle® will be unavailable starting at 3 p.m. on Friday, October 23, until the upgrade is complete. Scheduled payments will still be processed. Future-dated payments scheduled before Bill Pay and Zelle® become unavailable will process as planned. Your Bill Pay and Zelle® information will transfer to the new platform. This includes existing recipients, payment history, and recurring payments.
Yes. Your existing alerts will transfer to the new platform. Current alert settings will carry over automatically.
Beginning at 6 p.m. on Friday, October 23, account alerts will be temporarily unavailable. During this time, you won't be able to create new alerts, but you'll continue to receive notifications for any alerts you set up before the upgrade.
We're here to help. Visit our Digital Banking page for the latest information, FAQs, key dates, and support resources. If you need additional assistance, please contact Customer Support or visit any North Shore Bank office. We're committed to making your transition to the new digital banking experience as smooth as possible.