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Our Customer Promise  

Our Promises to You

North Shore Bank is The Bank of You.
 
The “Bank of You” takes exceptional service to the next step; we listen to our customers and cultivate each relationship through personalized service. Building a trusted relationship with you means delivering on our Customer Promises, and it is dependent upon the united efforts of everyone in our entire organization.
 
All our employees work in concert to form a living, breathing brand that builds genuine relationships with you, our customer, and the communities we serve. We are committed to providing you with the high-touch service you have come to expect and deserve.
 
We don’t take lightly the confidence you have placed in us as your financial partner, and we are grateful for your business.
 
We understand that as a customer, you want the personalized attention and care that comes from dealing directly with an experienced, knowledgeable employee who can efficiently process your banking needs. You also want banking technology that makes your banking easy and accessible, plus friendly, local service from a community bank.
 
Serving you well comes down to keeping our promises. We’re not perfect, and may stumble from time to time, but you can be certain that we are working hard to make good on what we have promised to you. It’s about fulfilling our commitment to you and our communities.
 
That is why we have identified our Customer Promises. They are our pledge to you.
 
  • You will be greeted with a smile (even over the phone) by people who appreciate and truly care about you.
  • You will work with professionals, who actively listen to best understand your needs and goals.
  • You will be given prompt, reliable information and personalized solutions from a team you can trust.
  • You can be confident that your privacy will be respected and protected.
  • You will have access to a variety of products and services to help you manage your financial needs.
  • You will have a partner dedicated to service in the community in which you live.
  • You are an important part of a bank with a great tradition and track record since 1923.
Still have questions?  Email Us  |  Visit your neighborhood branch.  |  877.672.2265
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Routing Number: 275071356    Customer Service: 877.672.2265
Routing Number: 275071356 | Customer Service: 877.672.2265 | Member FDIC | Copyright North Shore Bank