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Log In and Enroll
It’s easy to get started. Simply log in to the Mobile App or Online Banking (web-based) and select “Send Money With Zelle®”.
 
Enroll in Zelle® and start sending and receiving money with friends and family!

How to start using Zelle®

  1. Log in to North Shore Bank’s Mobile App1 or Online Banking (web-based)
  2. Select "Send Money with Zelle®"
  3. Accept Terms and Conditions
  4. Select your U.S. mobile number or email address and deposit account
 
That’s it! You’re ready to start sending and receiving money with Zelle®.

Using Zelle® is:

Thumbs-up IconFREENorth Shore Bank does not charge fees to send money with Zelle®
 
Lock IconSAFESend and receive money with Zelle® right from the Mobile App or Online Banking (web-based)2
 
Paper Airplane IconFASTSend money directly from your account to theirs, typically in minutes3

Watch the video to learn more about Zelle®


Don't have our mobile app? Download it for free:

App Store
 
Google Play


1 Mobile network carrier fees may apply.
2 Must have a bank account in the U.S. to use Zelle®.
3 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Frequently Asked Questions

You can send, request, or receive money with Zelle®.

  1. To get started, log into North Shore Bank's Mobile App1 or Online Banking (web-based) and select "Send Money with Zelle®" and you're ready to start sending and receiving with Zelle®
  2. To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes2
  3. To request money using Zelle®, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"3.
  4. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.


1 Mobile network carrier fees may apply.
2 Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.
3 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

 


Zelle® is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.

1 Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.
2 Must have a bank account in the U.S. to use Zelle®.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

 

 


Follow these steps to start using Zelle® at North Shore Bank:
  1. Log in to North Shore Bank’s Mobile App1 or Online Banking (web-based)
  2. Select "Send Money with Zelle®"
  3. Accept Terms and Conditions
  4. Select your U.S. mobile number or email address and deposit account

1 Mobile network carrier fees may apply.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

You can send money to friends, family and others you trust1

Since money is sent directly from your bank account to another person's bank account within minutes2, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number. 

1 Must have a bank account in the U.S. to use Zelle®.
2 Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

 


If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account, and will be available typically within minutes1.

If you have not yet enrolled with Zelle®, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select North Shore Bank.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.


1 Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

 


Zelle® is a great way to send money to family, friends, and people you are familiar with such as a personally trainer, babysitter or neighbor1.

Since money is sent directly from your bank account to another person's bank account within minutes2, Zelle® should only be used to send money to friends, family, and others you trust.

Neither North Shore Bank nor Zelle®offers a protection program for any authorized payments made with Zelle® - for example, if you do not receive the item you paid for or the item is not as described or as you expected.  

1 Must have a bank account in the U.S. to use Zelle®.
2 Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

You can transfer your email address or U.S. mobile phone number in Zelle®. During enrollment, you'll see a prompt notifying you that the email address or mobile phone number is already enrolled at another financial institution. You'll be asked to confirm that you want to complete the transfer and then to verify your email address or U.S. mobile phone number. 

If you experience issues transferring Zelle® to North Shore Bank, contact North Shore Bank Customer Support at 877-672-2265. 

Once the system or Customer Support moves your email address or U.S. mobile phone number, it will be connected to your North Shore Bank account so you can start sending and receiving money with Zelle® through the Mobile App1 or Online Banking (web-based).

1 Mobile network carrier fees may apply.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Keeping your money and information safe is a top priority for North Shore Bank. When you use Zelle® within the Mobile App1 or Online Banking (web-based), your information is protected with the same technology we use to keep your bank account safe. 

1 Mobile network carrier fees may apply.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.


When you enroll with Zelle® through the Mobile App1 or Online Banking (web-based), your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared - those stay with North Shore Bank). 

When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies North Shore Bank of the incoming payment. North Shore Bank then directs the payment into your bank account, all while keeping your sensitive account details private. 

1 Mobile network carrier fees may apply.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.


It's easy -- Zelle® is already available within North Shore Bank's Mobile App and Online Banking (web-based).

  1. Log in to North Shore Bank’s Mobile App1 or Online Banking (web-based)
  2. Select "Send Money with Zelle®"
  3. Accept Terms and Conditions
  4. Select your U.S. mobile number or email address and deposit account


1 Mobile network carrier fees may apply.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.


North Shore Bank partners with Zelle® to offer a unique experience conveniently located in North Shore Bank's Mobile App and Online Banking (web-based). 

There is also a separate Zelle® mobile app that is not operated or maintained by North Shore Bank or any other financial institution. Instead, it is owned and operated by Early Warning Services LLC. If you use the separate Zelle® mobile app, you will be subject to separate terms and conditions not related to North Shore Bank. 

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.


You can find a full list of participating banks and credit unions live with Zelle® here.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.    

 


Zelle® replaced Popmoney.


If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither North Shore Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Money sent with Zelle® is typically available to an enrolled recipient within minutes1.

If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient's account, typically within minutes1.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact North Shore Bank Customer Support at 877-672-2265.

1 Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

In order to use Zelle®, the sender and recipient's bank accounts must be based in the U.S.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.


You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select Cancel This Payment. Fees may apply. Refer to our Services and Fee Schedule for Personal Accounts for details. 

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.


Yes! They will receive a notification via email or text message. 

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.


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Contact us with additional questions: Email | 877-672-2265
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