I set up an external transfer in the Personal Mobile App or Online Banking. What if I change my mind and no longer wish to make the transfer?

You may cancel an external transfer as long as it’s not in a pending status. Once it appears in your account as pending, it cannot be canceled.

For external transfers, a maximum of five external accounts may be set up in the Personal Mobile App and Online Banking.

Yes, for your protection, there is a daily and rolling 30-day limit on transfers to external accounts. To view your available limits, log in to the Mobile App or Online Banking, and select the icon next to the Amounts field to view your available limits.

When you use North Shore Bank's personal Mobile App or Online Banking to transfer money, there may be a fee depending on the type of transfer:

• Standard transfers to an external account are free
• Next-day transfers to an external account incur a $3 fee per transfer
• There is no fee for transferring money into your North Shore Bank accounts from an external financial institution
• There is also no fee for transferring money between North Shore Bank accounts

First, verify with other accountholders that they did not initiate the transfer. If they did not, contact Customer Support.

When using the personal Mobile App or Online Banking to transfer money to or from an external account, there are two delivery options available:

• Standard transfers arrive in the receiving account within three business days. Transfer must be initiated by 12:00 am Central Time. For Standard transfers, you will see the debit posted to the account the money is coming from before you see the transferred amount credited to your receiving account.

• Next-day transfers arrive in the receiving account on the next business day. Transfer must be initiated by 7:00 pm Central Time. You must satisfy certain criteria before having the ability to send inbound and outbound Next-Day transfers. Each account must qualify independently. Next-Day transfer qualifications include:
  • Successful transfers of at least $500, either in one transfer or multiple via Standard delivery
  • Seven days must have passed since the $500 in transfers were completed
  • No negative or non-sufficient funds items in a 3-month period
  • For Next-Day transfers only, 100% of the transaction amount must be available and the minimum available balance in the account must be at least $100

Transfers can only be made between personal deposit accounts that you are either the sole owner or a joint owner on. When you make a transfer, you will be required to verify account ownership at the receiving institution.
 
External account transfers are only available for personal deposit accounts in the Mobile App and Online Banking.