How do I add the Mobile App to my new phone?

With the North Shore Bank Mobile App, you can conveniently deposit checks by capturing an electronic image and submitting it through the app. Your funds will be deposited into your checking or savings account, and we’ll securely store check images for accurate recordkeeping.

To use Mobile Deposit, simply take a photo of the front and back of your endorsed check, making sure to write “For North Shore Bank Mobile Deposit Only” with your signature.

You can submit mobile deposits anytime, with one check per transaction. There’s no limit on the number of personal or business deposits you can make each business day; however, a maximum deposit of $5,000 per day per user does apply.* If you need a higher limit, please contact Customer Support at 877-672-2265.

In some cases, your check may be processed within minutes, later the same day, or by the next business day. You will receive an email notification confirming whether your mobile deposit was accepted or rejected. View a quick demo.  

All check deposits made through Mobile Deposit are subject to verification and final approval. Mobile deposits received and approved before 5:30 p.m. CST on a business day are generally available the next business day. New accounts have different availability schedules. For details on the Funds Availability Policy, please refer to the Deposit Account Agreement.

* Deposit limits may vary and are subject to change. For full details, please refer to our Terms and Conditions in the Mobile App.

Message and data rates may apply when using the Mobile App. 

Within the Mobile App and Online Banking, you can access active personal accounts including savings, checking, CDs, and loans.

Learn more about Online Banking or the Mobile App.

Message and data rates may apply when using the Mobile App.

If you are enrolled in eStatements, you can view select tax documents electronically. 

To view your statements from the Mobile App, simply select Statements & Documents below the account list and then click "View Associated Notices & Year-End Tax Forms".

In Online Banking, log in and select a specific checking, savings, or loan account, and then select "Online statements" from the Account Details page. Available tax documents will be displayed after clicking "View Associated Notices & Year-End Tax Forms" for the associated account.

If you're not currently enrolled in eStatements, log into the Mobile App or Online Banking, select the account you want to enroll, and click "Online statement" to get started.

Take a tour of eStatements.

You can generally access your funds by the next business day after the day you made your deposit.  However, we may delay your access based on other factors we determine at our discretion.

Message and data rates may apply when using the Mobile App.

While your Mobile Deposit may be processed within minutes, later the same day, or by the next business day, the availability of the funds deposited is subject to the Bank’s funds availability policy.

All check deposits made through Mobile Deposit are subject to verification and final approval. Mobile deposits received and approved before 5:30 p.m. CST on a business day are generally available the next business day. New accounts have different availability schedules. For details on the Funds Availability Policy, please refer to the Deposit Account Agreement.

Message and data rates may apply when using the Mobile App.

Mobile Deposit can process checks payable to you, in U.S. dollars from Personal, Business or U.S. Treasury checks. 

Message and data rates may apply when using the Mobile App.

Mobile Deposit is protected by several layers of security. We use 128-bit SSL encryption technology to protect your financial activities while using the Mobile App. 

Message and data rates may apply when using the Mobile App.

We suggest you shred the check once the deposited funds are available in your account.

Message and data rates may apply when using the Mobile App.

1. Prepare the Check: Flatten the check and place it on a dark, non-reflective surface.
2. Ensure Good Lighting: Make sure there is enough light to distinguish the check from the background.
3. Align the Check: Use the horizontal and vertical guides on your screen to properly frame the check.
4. Automatic Capture: The camera will automatically take the picture once aligned.
5. Review the Image: if the check is readable, click Use Photo to proceed. If not, select Retake to try again.
6. Alternative Deposit: If the system can’t interpret the check, you can deposit it at any branch or North Shore Bank ATM.  

Important: Endorse the back of the check with your signature and include the statement “For North Shore Bank Mobile Deposit Only.”

Message and data rates may apply when using the Mobile App.

As operating systems for mobile devices evolve, it becomes necessary to discontinue support for older versions.

View Mobile App compatibility for iOS and Android™.

Message and data rates may apply when using the Mobile App.

You are being prompted to enter your password prior to performing a transaction within the Mobile App as an added security step. This is in place for customers that log into their accounts using Touch ID (Apple iPhone) and is only required once per user session.

Message and data rates may apply when using the Mobile App.

To add the North Shore Bank Mobile App to your phone,  install the North Shore Bank personal banking app by downloading directly from the Apple App Store or Google Play Store. Log in to the Mobile App using your username and password.
 
If this is the first time you are accessing your North Shore Bank accounts in Online Banking (web-based) or the Mobile App, you’ll need the following information to complete the enrollment process:  

• Social Security Number
• Your 10-digit account number (checking or savings), including any leading zeros and excluding dashes
• Date of birth
• Zip code

 
Once you have submitted this information, you will be able to create your unique username and password and establish your security challenge questions.
 
When your enrollment is complete, you will be able to access your North Shore Bank accounts in Online Banking (web-based) or the Mobile App.

Message and data rates may apply when using the Mobile App.

Internal transfers are moved immediately if the transfer is made during normal processing hours. Otherwise the funds should appear in your account in 1 business day.

Message and data rates may apply when using the Mobile App.
 

1099-INT, 1099-MISC, 1042-S, and 1098 forms will be available electronically to customers enrolled in eStatements.

If the total combined amount of interest earned for your accounts is $10 or greater, a 1099-INT, 1099-MISC, or 1042-S will be produced for each account that earned interest and/or received a promotional interest credit. Only accounts with the same primary tax ID number and ownership are used to determine total combined interest earned for the tax year. 

If you’re currently enrolled in eStatements, log into the Mobile App or Online Banking, select the account you want to enroll, and click “Online statement” to get started. 

Take a tour of eStatements.

After three incorrect login attempts you will be locked out of Online Banking. Please use the forgotten password feature if you need assistance with your password. This feature is in place for security purposes, as your security is our number one priority.

1. "Log In Information May Be Missing Or Invalid. Use First Time Log In If Logging In For The First Time" : If you have already signed up for Online Banking, this message usually means that either you have entered both your access ID and password incorrectly or you only entered your access ID incorrectly. Remember that your access ID and password are case-sensitive, so please make sure that you're entering both of them exactly as you created them (either all caps, lower case or a mixture).
2. "Invalid Customer Security Code". This message means that you entered your password incorrectly. Remember that your password is case-sensitive, so please make sure that you're entering it exactly as you created it (either all caps, lower case or a mixture).
3. "Your account has been disabled". If you receive this message, it usually means that the password has been entered incorrectly five or more times. This message may also appear when you use the “Back” button on your browser instead of using the links at the top of your Online Banking screens. If this happens, please contact North Shore Bank Customer Support.
4. “The information you are submitting is insecure”. The message you see is a "Warning! You have requested an insecure document that was originally designated a secure document. The document and any information you send back could be observed by a third party while in transit" - or a related message (depending on your browser) is shown because you are moving from a secure page within our Online Banking site to an unsecured page.
   
   This is your browser's way of warning you that the next page you are requesting is an insecure document and that you should not enter any confidential information on it. Once you leave a secure site like Online Banking, any information you transmit from that page is not encrypted for security and could possibly be viewed by a third party.
5. "Warning: Page has Expired". This is done for security reasons. Instead of using the browser buttons, please use the navigation icons or links on the Online Banking screens.
6. ”Invalid customer security code”. This message means that you entered your password incorrectly. Remember that your password is case-sensitive, so please make sure that you're entering it exactly as you created it (either all caps, lower case or a mixture).

If you have been locked out of Online Banking, you must contact Customer Support at 877-672-2265. For your security, we will lock out anyone who is unsuccessful in multiple attempts to log into your account. We want to verify that it is you who is trying to access the account and will ask personal information to reset the account login information.

To reset your password for Online Banking, visit the Reset Password page and follow the instructions in the email.

Yes, if you are enrolled in eStatements, you can download and print any statement found in your document list.
If you do not have estatements, enroll today using the Mobile App or Online Banking. You’ll get

• Convenient access up to 18 months of your checking or savings statements
• Email notifications that let you know when your statement is ready
• Downloadable copies of your statements to save on your computer or print
• Reduced risk of compromised account information due to mail theft
• No more shredding of paper statements