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Frequently Asked Questions

How do I get started with Zelle®?

To start using Zelle® at North Shore Bank, you must be enrolled in Online Bill Pay. If you are not already enrolled in Online Bill Pay, you can enroll by logging in to the Mobile App or Online Banking (web-based). Locate the Online Bill Pay tab and follow the instructions to complete the Online Bill Pay enrollment steps. 

Already enrolled in Online Bill Pay? Follow these steps to start using Zelle®:

  1. Log in to the Mobile AppFootnote 1 or Online Banking (web-based)
  2. Select "Send Money with Zelle®"
  3. Accept Terms and Conditions
  4. Select your U.S. mobile number or email address and deposit account


1 Mobile network carrier fees may apply.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

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Frequently Asked Questions