In our continued efforts to provide you with safe and secure online access to your accounts, we are updating the user authentication process for Online Banking. Below you’ll find more information about the update, as well as commonly asked questions. In conjunction with this change, North Shore Bank’s Online Banking Terms and Conditions have been updated.
 

How is the login process for Online Banking changing?

Beginning in late October, when accessing Online Banking, you will be required to enter a unique 4-digit secure code from the verification alert sent to you via text message or phone call, using the phone number we have on file for you.

Here’s how it will work:

  • Step 1 – Enter your username and password as you normally do
  • Step 2 – Enter a unique 4-digit secure code, from the verification alert sent to you via text message or phone call, using the phone number we have on file for you

The first time you log in to Online Banking after the update, you will be able to choose the method for receiving the verification alert – either via text message or phone call. After the initial set up, the verification alert will be sent any time you need to be authenticated, such as when changing personal information.

Do customers need to do anything to prepare for this update?

Yes! Please make sure the phone number in your Online Banking Profile is accurate and up-to-date by following these two easy steps:

1) Log in to your Online Banking account.
2) Click on Settings (located in the upper right corner of the screen), then click on Profile to check that your phone number is current and correct.


Access Online Banking

Why do I need to review/update my phone number in my Online Banking Profile?

If we don’t have your current phone number on file, you won’t receive the verification alert with the 4-digit secure code to complete the login process and access your accounts. At that point, you will need to call Customer Support to update the phone number in your Online Banking Profile to resume access online.

Is my login information changing?

No. Your Username and Password are staying the same. We are enhancing the user authentication process by sending you a verification alert with the 4-digit secure code directly to you via text message or phone call.
 

When is this change happening?

The new login process is expected to go live in late October.
 

What about the Mobile Banking App?

The authentication process for the Mobile Banking App is not changing at this time. You will still be asked to answer challenge questions when accessing the Mobile Banking App.
 

What if I need help or have questions?

Please contact us for help with your questions.
 

Still have questions?

Contact us with additional questions: Email | 877-672-2265