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Debit Card eAlerts help you monitor and stay informed about transaction activity on your card. You can also temporarily lock your debit card to prevent unauthorized use. 
  • Use eAlerts to detect fraudulent activity on your card
  • Receive eAlerts anytime, anywhere by sending eAlerts to your email or mobile phone
  • Create eAlerts for many different scenarios:
    • A transaction exceeds a dollar amount you choose
    • A purchase made online or by phone exceeds a dollar amount you choose
    • An international transaction exceeds a dollar amount you choose
    • A transaction is declined
    • A cash transaction occurred (ATM withdrawal or cash advance)
    • A transaction occurred outside a specified time of day you choose
  • Ability to lock or unlock your card, in the event you feel your card has been compromised

 
  • From the Debit Card eAlerts Registration page, click the Register/Manage button
  • Each time you wish to manage/create eAlerts, you will need to enter your debit card number, accept the terms and conditions, and answer a few questions about your debit card
  • From there, you can create new eAlerts, manage existing eAlerts as well as lock and unlock your card

 
Frequently Asked Questions

The Boingo WiFi service connects North Shore Bank Platinum and Business Debit Card customers to more than 1 million hotspots worldwide at locations including airports, hotels, restaurants, cafes, inflight and more. In many locations, you can connect to this fast and secure service automatically.

North Shore Bank Platinum and Business Debit Card customers can start the registration process by visiting mastercard.boingo.com.

Registration process overview: 

  • Visit mastercard.boingo.com and enter your full Platinum or Business Debit Card number to get started
  • Set up an account and register with their name and email address
  • A welcome email from Boingo with access instructions once the registration process is complete
    • To automatically connect to the WiFi service you will need to download the Passpoint app
    • Download the app to find Boingo Wi-Fi

Classic/Standard Debit Cards

For your protection, there is a daily spending limit of $2,000 as long as the money is available in your account. ATM machine withdrawals have a daily limit of $500, which is subject to change based on individual ATM machines. This limit also includes an additional $15.00 to cover any ATM fees assessed for a total spending limit of $2,515.00.

If you are going to make a purchase over the $2,000 daily limit, call the number on the back of the card or North Shore Bank Customer Support, to request a limit increase.

Platinum/Enhanced Debit Cards

For your protection, there is a daily spending limit of $5,000 as long as the money is available in your account. ATM machine withdrawals have a daily limit of $500, which is subject to change based on individual ATM machines. This limit also includes an additional $15.00 to cover any ATM fees assessed for a total spending limit of $5,515.00.

If you are going to make a purchase over the $5,000 daily limit, call the number on the back of the card or North Shore Bank Customer Support, to request a limit increase.

Business Debit Cards

For your protection, there is a daily spending limit of $5,000 as long as the money is available in your account. ATM machine withdrawals have a daily limit of $500, which is subject to change based on individual ATM machines. This limit also includes an additional $15.00 to cover any ATM fees assessed for a total spending limit of $5,515.00.

If you are going to make a purchase over the $5,000 daily limit, call the number on the back of the card or North Shore Bank Customer Support, to request a limit increase.

HSA Debit Cards

For your protection, there is a daily spending limit of $2,000 as long as the money is available in your account. ATM machine withdrawals have a daily limit of $500, which is subject to change based on individual ATM machines. This limit also includes an additional $15.00 to cover any ATM fees assessed for a total spending limit of $2,515.00.

If you are going to make a purchase over the $2,000 daily limit, call the number on the back of the card or North Shore Bank Customer Support, to request a limit increase.


Before traveling outside of your normal footprint, please log in to Online Banking (web-based). From the Settings menu, click on Security and Alerts, then select Travel Notice and provide the requested information.

Alternatively, you may also call our Customer Support Team at 877-672-2265 to report your upcoming travel plans.


From the Debit Card eAlerts Registration page, click the Register/Manage button. Each time you wish to manage/create eAlerts, you will need to enter your debit card number, accept the terms and conditions and answer a few questions about your debit card. From there, you can create new eAlerts, manage existing eAlerts as well as lock and unlock your card. 


Your PIN (Personal Identification Number) is created at account opening or when a new card is set-up. To change your PIN, please call Card Services at 877-315-3483 from the phone number we have on our system, most likely your home or mobile phone.


Debit Card Rewards

Yes, we offer rewards programs for our debit card and credit card holders.  If you have a North Shore Bank Standard or Platinum Debit Card you are automatically enrolled in our My Cash Back Rewards program. This program is simple, easy to use, and allows you to receive offers from merchants that you already shop with. 

Log into Online Banking or the Mobile App to view your offers.

Credit Card Rewards

For credit cards rewards, we offer a variety of cards which provide you with opportunities to earn rewards and other perks.


Use this guide to help you identify where to provide your new debit card number and expiration date.
 
Auto Payments
Review your checking account transactions to identify and update recurring payments. Don’t forget annual auto-renewals such as Amazon Prime Membership and Angie’s List.
 
Preferred Payment Methods
Update apps and websites that have your debit card saved as the preferred payment method, such as Amazon, iTunes, Uber, Walmart.com, etc.
 
Digital Wallets
Update the digital wallet on your smartphone, tablet or smartwatch, such as Apple Pay, Google Pay and Samsung Pay.
 
Monthly Cellular Phone Bill
If you are activating a new North Shore Bank Platinum Debit Mastercard, pay your monthly cellular bill with your Platinum Debit Card, and you’re automatically covered for up to $600 ($1,000 annually), at no additional cost, if your phone is stolen or damaged (coverage applies to all phones on your monthly plan/bill).
 


Your debit card will automatically reissue during the expiry month and year on the card (MM/YY). You can expect to receive your new card within the third week of the month your current card is set to expire. You can continue using your current card until the first day of the following month. 

It's always a good idea to make sure we have your current mailing address on file. Learn more about updating your contact information.

There could be several reasons why your debit card does not work, from fraud protection to insufficient funds. Please call our Customer Support Team at 877-672-2265.


Please call our Customer Support Team at 877-672-2265. For security purposes, you will need to provide specific data so we can identify you and help you resolve the situation.


A debit card can be used at any ATM or merchants that accepts credit cards. An ATM card can only be used at ATM terminals or merchants that accept ATM transactions.


If you have lost your debit card please contact 888-437-0103 as soon as possible. This number can be reached 24/7.

Our Debit Card Alerts service helps you monitor and stay informed about transaction activity on your card. You can also temporarily lock your debit card to prevent unauthorized use. Learn more and sign up for Debit eAlerts today.


Please call our Customer Support Team at 877-672-2265. For security purposes, you will need to provide specific data so we can identify you and help you resolve the situation.


If you are using a North Shore Bank debit card, please contact our Customer Support Team at 877-672-2265. Otherwise contact the bank that issued the card.


There could be several reasons why your debit card PIN does not work, from fraud protection to insufficient funds. For security reasons, please contact our Customer Support Team at 877-672-2265.


For security reasons, please call our Customer Support Team at 877-672-2265 regarding your debit card.


Please call our Customer Support Team at 877-672-2265. For security purposes, you will need to provide specific data so we can identify you and help you resolve the situation.


The cost to replace a debit card is $10. 

If you have lost you debit card please contact 888-437-0103 as soon as possible. This number can be reached 24/7.


You can use your debit card just like an ATM card at an ATM, which means you will need to enter a PIN (Personal Identification Number).

You can also use your debit card at stores the same way you use a credit card. The difference is when you use a credit card, you're borrowing money and potentially incurring a finance charge. When you use your North Shore Bank debit card, you're using money already in your checking account. It’s like writing a check, but without the paper. You can even use your debit card to order items over the phone and online. To keep an accurate record of your account balance, record your debit card transactions in your checkbook immediately.

For security purposes, never give your PIN to anyone.


Exchange rates are calculated in global currency markets and can fluctuate.


Visit your local office or contact Customer Support at 877-672-2265. The cost to replace a debit card is $10.

If you have lost you debit card please contact 888-437-0103 as soon as possible. This number can be reached 24/7.


  1. After your card arrives, call 877-315-3483
  2. When prompted, enter the following information:
    1. Your new card number
    2. The last 4 digits of your Social Security Number 
    3. The 3-digit Card Verification Code (CVC) on the back of our new card
    4. Your birth date in month/month-year/year format. For example, May 1976 is 0576
    5. Your 5-digit zip code of the address where the card was mailed
  3. Your card will be activated
  4. Follow the prompts to set up a PIN after activation is complete

Your My Cash Back Rewards account information is available in both Online Banking and the Mobile App. When logged in, you can view a summary of all new, active and earned offers. 


If you have a North Shore Bank Standard or Platinum Debit Card you are automatically enrolled in our My Cash Back Rewards program. This program is simple, easy to use, and allows you to receive offers from merchants that you already shop with. 

Log into Online Banking or the Mobile App to view your offers.


Your PIN is created at account opening or when a new card is set-up. To change your PIN, please call Card Services at 877-315-3483 from the phone number we have on our system, most likely your home or mobile phone.


Yes, please call North Shore Bank's Customer Support Team at 877-672-2265 before your international travel so we can ensure your card will be protected.


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Contact us with additional questions: Email | 877-672-2265
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