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Below is a summary of the updates that were made and may impact you. For more details, please refer to the complete Terms of Service document. These changes are in effect as of December 8, 2021.
 

General Terms for Each Service

Section 8 – Alerts: This section was added to inform you of your ability to enroll in alerts and notifications that contain transactional information about your North Shore Bank account(s). You may choose to receive these alerts through your mobile device, by text messages or push notifications, or through your email account, by an email message. You may stop alerts via text message at any time.
 
Section 14f – Prohibited Payments: This section was updated to include payments associated with equities and digital currencies (i.e. Bitcoin).
 
Section 29 – Arbitration: Enhanced language added to help you better understand key components of arbitration.  
 

Bill Payment Service Additional Terms

Section 11 – Biller Limitation: This section is updated to refer to the “Prohibited Payments” section of the General Terms for Each Service and removes the reference to the “Exception Payment under this Agreement” section.
 

Zelle® and Other Payment Services Additional Terms

Section 2 – Payment Authorization and Payment Remittance: This section has been updated as part of the Zelle® Ready Friends enhancement. Coming soon, North Shore Bank’s mobile app will be enhanced with these capabilities in April 2022.
 
Section 4 – Receiving Payments: This section has been updated to reference the Zelle® tag which will be available in April 2022. North Shore Bank’s mobile app will be enhanced with these capabilities at that time.
 
Section 7 and 7a – Consent to Emails and Automated Text Messages: This section has been updated to reference the Zelle® tag as an additional Token which will be available in April 2022.  North Shore Bank’s mobile app will be enhanced with these capabilities at that time. In addition, language has been added notifying you that message and data rates may apply through your wireless carrier.
 
Section 12 – Wireless Operator Data: This section was amended by clarifying authorization of wireless operators. Specific references have been removed and updated.
 
Section 19 – Zelle® Tags: User Profile Content: Zelle® Tags will be available in April 2022. North Shore Bank’s mobile app will be enhanced with these capabilities at that time.
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Frequently Asked Questions