It is the policy of North Shore Bank to comply with all applicable laws and regulations and to conduct business in accordance with applicable safety and soundness standards.
The Terms and Conditions provided to you at the time you opened your account with us controls the duties, obligations and rights of the Depositor, the Authorized Signatories and North Shore Bank with regard to your checking account.  The Terms and Conditions (and all amendments thereto) and its terms shall control any possible conflict, if any, between any provision of this Discretionary Overdraft Privilege Policy and the Terms and Conditions.  A copy of the Terms and Conditions is available to you on request at your North Shore Bank office.
Overdraft Privilege is not a line of credit.  However, if you overdraw your account, we will have the discretion to pay the overdraft, subject to the limit of your Overdraft Privilege and the assessment of an overdraft fee.  North Shore Bank is not obligated to pay any item presented for payment if your account does not contain sufficient available funds.  Any discretionary payment by North Shore Bank of an overdraft check, or other item, does not obligate North Shore Bank to pay any other overdraft check or other item, or to provide prior notice of its decision to refuse to pay such check (or item). 
Pursuant to North Shore Bank’s commitment to provide you with the best level of service, if your account has been open for at least thirty (30) days, and thereafter you maintain your account in good standing, which includes at least:
A)   Bringing your account to a positive balance within every twenty-five (25) day period for a minimum period of 24 hours
B)   Not being in default on any loan or other obligation to North Shore Bank and
C)   Not being subject to any legal or administrative order or levy
North Shore Bank will have the discretion to pay overdrafts within the Overdraft Privilege limits. Payment by North Shore Bank is a discretionary courtesy and not a right of the customer or an obligation of North Shore Bank.  This privilege for consumer and business checking accounts will generally be limited to a maximum of $700 overdraft (negative) balance. Any and all fees and charges, including without limitation the non-sufficient funds fees (as set forth in our Services and Fees schedule and Terms and Conditions), will be included as part of this maximum amount.  It may be possible that your account will become overdrawn in excess of the Overdraft Privilege amount as a result of the assessment of a fee or multiple fees.
The total of the discretionary Overdraft Privilege (negative) balance, which includes any and all fees and charges, including all non-sufficient funds/overdraft fees and daily overdrawn balance fees, is due and payable upon demand, and Depositor and each Authorized Signatory will continue to be liable, jointly and severally, for all such amounts, as described in the Terms and Conditions.  Our standard overdraft fees in accordance with the Bank’s Services and Fees Schedule in effect at the time of the overdraft, currently $36.00 for consumer accounts and $36.00 for business accounts, will be imposed for overdrafts created by check, in person withdrawal, or other electronic means with a limit of (5) five charges for consumer accounts, and (6) six charges for business accounts, per day. There also is a charge, currently $5.00 on consumer accounts and $5.00 on business accounts, for each day your account is overdrawn. Transactions may not be processed in the order in which they occurred, and the order in which transactions are received and processed may impact the total amount of fees incurred.
While North Shore Bank will have the discretion to pay overdrafts on accounts in good standing (as described above), any such payment is a discretionary courtesy, and not a right of the customer or an obligation of North Shore Bank and North Shore Bank in its sole and absolute discretion, can cease paying overdrafts at any time without prior notice of reason or cause. 
For consumer customers, North Shore Bank will not pay overdrafts for ATM or everyday debit card transactions unless North Shore Bank has provided the notice required by section 205.17(b) of Regulation E and you have opted in to the payment of these overdrafts.  In order to avoid overdrafts due to ATM and everyday debit card transactions, North Shore Bank will place a hold on your account for any debit card transaction authorized for one business day. ATM transactions usually settle within one business day or less and everyday debit card transactions usually settle within four business days after the transaction is authorized.  The amount of the hold will be for the amount authorized, or as permitted under applicable payment network rules.  Holds on authorized ATM and everyday debit card transactions will be removed prior to settlement where required by applicable payment network rules.
In addition, for both consumer and business accounts, you may opt-out of the Overdraft Privilege services for check, ACH and debit card bill payment transactions at any time by contacting us.
Frequently Asked Questions

With our 45 office locations we serve the following Wisconsin counties:

  • Brown
  • Calumet
  • Door
  • Kenosha
  • Kewaunee
  • Milwaukee
  • Oconto
  • Outagamie
  • Ozaukee
  • Racine
  • Washington
  • Waukesha
  • Winnebago

In Illinois, we serve McHenry County.

Yes, you can schedule an appointment at any of our offices or with any of our Mortgage Loan Officers through our online form.

North Shore Bank is a great place to work! To see current career and job openings, please visit Thank you for your interest!

To locate a branch office with a video teller, please select Video Tellers from the Branch Locations page.

Corporate Office (Other locations):

North Shore Bank
15700 West Bluemound Road
Brookfield, WI 53005

800-236-4672 (8:30 to 5:00, CST, M-F)

We will periodically send out surveys requests to learn how we can improve our products and services. The following email addresses are used to distribute these surveys:


If you receive an email communication claiming to be from North Shore Bank asking for personal or financial information, but doesn’t use these addresses, don’t click any links and delete the message.

NEVER give out your PIN (personal identification number) number or one-time passcode. North Shore Bank representatives will never ask you for a PIN number or ask you to verify personal financial information in an e-mail message.

If you suspect that you may have received a phishing-scam message from someone claiming to be North Shore Bank, please call 877-672-2265 to inform us or request verification of the message.

Contact North Shore Bank's Customer Support Team by email or by phone (877-672-2265 - 8:00 am until 7:00 pm CST, Monday through Friday, 8:30 am until 3:00 pm CST, Saturdays, & 10:00 am until 1:00pm CST, Sundays). 

Yes, North Shore is a guarantor and a member of STAMP (Securities Transfer Agents Medallion Program). Please contact your local branch for more information. 

North Shore Bank’s routing/ABA number is 275071356. ABA numbers are also called Routing numbers.

North Shore Bank does not have a SWIFT code. We have a routing/ABA number, which is 275071356. All international wires must come via a United States bank.

If you are receiving funds from a foreign bank, the initiating bank should follow their process to send the funds to their US-based correspondent bank, for further routing to North Shore Bank, listing your name and account number as the final beneficiary.

Still have questions?
Contact us with additional questions: Email | 877-672-2265