COVID-19 Updates

11/18/2020 12:38:51 PM

As always, the well-being of our customers, communities, and employees are our priority.

It is an honor to be your financial partner and continue providing you with personalized support during this extraordinary time. As together we move through to the next normal, the wellbeing of you and our employees remains our primary focus.

If you have questions about your financial well-being, please call or schedule an appointment online with your local branch, speak with a banker at one of our Video Teller/ATM locationsemail or call our Customer Support Center.

Learn more about what’s available to you.

Branch Access

The following safety measures are now in place at our branches.

Customer Capacity Limits 
  • To ensure everyone is able to practice safe social distancing, lobby capacities are reduced
  • Please limit lobby visits to one person per household, if possible
  • If lobby capacity is met, customers will be asked to wait outside or in their car until notified
  • We ask customers who are feeling sick or have been in close contact with someone with COVID-19 in the last 14 days to stay home
Encouraged Social Distancing
  • Floor markers have been installed to aid with 6 ft. social distancing best practices
Protective Plexiglass Shields
  • Transparent plastic shields have been added at teller windows, teller pods and desks
Protective Face Masks
  • When visiting our offices, face masks are recommended unless required by state or local municipality orders
  • Customers may be asked to lower their mask briefly to aid with customer identification
Thorough Cleaning and Disinfecting
  • Sanitizing of high touch areas and objects continues
Schedule an appointment
  • We continue to offer customers the ability to schedule an appointment at their local branch
  • To set up a meeting, simply go online or call your local branch

More Ways to Do Your Banking

In addition to our branch lobbies, you can continue to do your personal and business banking using our drive-up, ATMs, Video Tellers, and Night Deposit.

Personal Banking

Deposit Accounts and Loans
If you have questions or need our assistance, please contact your local office or Customer Service at 877-672-2265. Our current Customer Service hours are 8:00 am until 6:00 pm CST, Monday through Friday, 8:30 am until 3:00 pm CST, Saturdays, & 10:00 am until 1:00 pm CST, Sundays.

Consumer Credit Cards
If you have questions or need assistance, please call the phone number on the back of your credit card.
Access Your Money from Home
You can manage your accounts, transfer funds, pay bills, make deposits and more with our easy to use digital tools.

Business and Commercial Banking

Additional funds have been approved for small businesses. Due to the limited availability of PPP funds, it is possible that some requests will not receive funding.  North Shore Bank continues to work on completed requests but all are subject to approval from the SBA.    Access the SBA Paycheck Protection Program application and program guidelines 

updates and resources to help you manage your business through potential disruptions.

View our PPP Loan Forgiveness page.

Manage your business accounts anytime remotely with Business Online tools.

If you have questions or need our assistance, please contact our Treasury Solutions Support Team at 800-270-7956 or via email at Our current Customer Service hours are 8:00am until 7:00pm, CST, Monday through Friday.

View Elavon merchant processing updates and access customer support.
For business credit card questions or assistance, please call the phone number on the back of your credit card.

Additional Resources

What You Should Know About the CARES Act

Our federal government has created several ways for individuals and businesses to receive assistance through any current financial difficulties you are experiencing. To help you gain a better understanding of what this may mean for you, click here for information that highlights many of the federal relief opportunities created thus far which may benefit you.

What You Should Know About Economic Relief Payments

The payments, also referred to by some as stimulus payments, are automatic for most taxpayers. No further action is needed by taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees. Click here for information and links to resources to help you navigate some of the most commonly asked questions.

Avoid Scams

Below are a few tips to remember always, but especially in times like this when fraudulent activity rises. 

  • Do Not Share Personal Data. We will never ask for confidential information such as your name, password, personal identification number (PIN), social security number, or other account information over the phone or in an email or text. We take financial security and confidentiality very seriously at North Shore Bank. Please contact us if you have any questions or concerns.
  • Beware of Scams. Fraudsters may try sending you medical supply scams and fraudulent donation sites that impersonate a company, charity, or government agency. Their intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. If you receive something suspicious, do not respond, do not click on any links, and do not open attachments. Verify the authenticity of any website before making a purchase or donation. Find more security tips and information here.
  • Keep Cash Safe. As mentioned, your funds on deposit with the bank are protected up to the FDIC limits. Once your cash leaves the bank, the insurance is no longer active on those funds, and you therefore have a greater risk of loss with physical cash. Leaving your money in the bank is safer and you can still easily access your accounts, transfer funds, pay bills and more using our digital services with Online and Mobile Banking. Additionally, you can visit your local branch by appointment or office drive-up.

Community Safety

As a precaution, a number of community events that the bank supports and participates in have elected to cancel or postpone their activities. Follow us on social media for updates. 

With your safety in mind, North Shore Bank is taking precautions to keep you well-informed and helping to minimize the potential spread of the Coronavirus. We will continue to closely monitor the situation and evaluate additional measures to support our customers, communities, and employees as needs arise.

Still have questions?

Contact us with additional questions: Email | 877-672-2265