How does Zelle^®work?

When you enroll with Zelle^®through the Mobile App^Footnote 1 or Online Banking (web-based), your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle^®(no sensitive account details are shared - those stay with North Shore Bank).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle^®looks up the email address or mobile number in its "directory" and notifies North Shore Bank of the incoming payment. North Shore Bank then directs the payment into your bank account, all while keeping your sensitive account details private.

1 Mobile network carrier fees may apply.

Zelle^® and the Zelle^® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

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How does Zelle®work?

FAQs

How do I use Zelle®?

How do I enroll in Zelle®?

What is Zelle®?

Who can I send money to with Zelle®?

Someone sent me money with Zelle®, how do I receive it?

Can I cancel a Zelle® payment?

What if I want to send money to someone whose financial institution doesn't offer Zelle®?

What types of payments can I make with Zelle®?

I'm unsure about using Zelle® to pay someone and I don't know. What should I do?

Is there a minimum age to enroll in Zelle®?

How do I get started with Zelle®?

How does Zelle®work?

Can I use Zelle® internationally?

How long does it take to receive money with Zelle®?

Will the person I send money to via Zelle® be notified?

Is my information secure with Zelle®?

What if I get an error message when I try to enroll and email address or U.S. mobile number in Zelle®?

What is the difference between using Zelle® in North Shore Bank's Mobile App or Online Banking (web-based) vs. using the Zelle® app?

How does Zelle^®work?