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Frequently Asked Questions

How does Zelle®work?

When you enroll with Zelle® through the Mobile AppFootnote 1 or Online Banking (web-based), your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared - those stay with North Shore Bank). 

When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies North Shore Bank of the incoming payment. North Shore Bank then directs the payment into your bank account, all while keeping your sensitive account details private. 

1 Mobile network carrier fees may apply.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

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Frequently Asked Questions