Frequently Asked Questions

How do I update my profile or contact information (phone, mailing address, email) in the Mobile App?

Currently, profile/contact information cannot be updated in the North Shore Bank Mobile App.

There are two ways you can update your contact information on file with North Shore Bank:
  • Log in to Online Banking (web-based), go to Settings > Profile
  • In Person – You can always stop by a nearby office and meet with us personally. Bring along a photo ID, such as a Driver's License, for identification.