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Frequently Asked Questions

How often will I be required to enter a secure code?

You will receive the verification alert that contains your secure code any time you need to be authenticated, such as when changing personal information. 

The verification alert process is driven by both your IP address and the cookies on your browser. If you switch computers or browsers, or clear your cookies, you will receive the verification alert, and will be prompted to enter the 4-digit secure code.

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Frequently Asked Questions