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Frequently Asked Questions

What is my loan payoff amount?

Mortgage and Home Equity Line of Credit (HELOC)
Please contact Customer Support at 877-672-2265 to request the payoff amount for a Mortgage and Home Equity Line of Credit (HELOC).                 
 
Personal and Auto Loans
Please contact Customer Support at 877-672-2265 to request the payoff amount for a personal loan and auto loan.       
 
RV and Boat Loans
Obtaining a payoff amount for your RV or Boat loan can be found in Online Banking. It’s fast and easy!
 

  1. Log in to North Shore Bank Online Banking (web-based). If you’re not already enrolled, you’ll need your social security number, loan account number, date of birth and zip code.
  2. Loan PayOff Access ScreenshotClick on the three vertical dots alongside the blue “Pay” button 
  3. Select “Account Information” from the option menu
  4. Look for the “Estimated PayOff Amount” field. NOTE: the payoff amount listed is only valid for that day.
  5. To pay off your loan on a future date, add the “Per Diem Interest” (Interest Per Day) amount to the Estimated PayOff Amount for each additional day (including the payoff date).
  6. You may provide the Estimated PayOff Amount to your dealer, financial institution or insurance company requesting the payoff.

 
You may also contact Customer Support at 877-672-2265 to request the loan payoff amount for a boat or RV loan.

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Frequently Asked Questions