Frequently Asked Questions

Do I need to contact North Shore Bank when I am traveling and want to use my Debit Card?

You can set up your debit card for travel outside your normal footprint, including anywhere in the U.S. or internationally using any one of these methods:

  • Using the Mobile App, select Cards, then Manage Travel Plans.
  • In Online Banking, select Manage Cards, then Manage Travel Plans.
  • Or within Online Banking (web-based) and select Settings, then Security Center, then Travel Notice. Simply provide the requested information.

Of course, you can also contact Customer Support at 877-672-2265 during business hours and provide us with your travel details. Outside of business hours, please call 888-437-0103, available 24/7.