Frequently Asked Questions

Are there fees when using my debit card internationally?

Yes, there are two fees you may see on your checking account statement.
  1. Currency Conversion Assessment Fee which is 0.2% of your transaction amount and may be charged for performing the currency conversion.
  2. ICBA or Issuer Cross-Border Assessment Fee which is 0.9% of your transaction amount.
You can set up your debit card for travel outside your normal footprint, including anywhere in the U.S. or internationally using any one of these methods:
  • Using the Mobile App, select Cards, then Manage Travel Plans.
  • In Online Banking, select Manage Cards, then Manage Travel Plans.
  • Or within Online Banking (web-based) and select Settings, then Security Center, then Travel Notice. Simply provide the requested information.
Of course, you can also contact Customer Support at 877-672-2265 during business hours and provide us with your travel details. Outside of business hours, please call 888-437-0103, available 24/7.