Frequently Asked Questions

What if I can’t upload my photo ID when opening a new checking or savings account online?

When opening a deposit account online, you can choose to upload a photo of your driver's license to assist with prefilling your personal information. In addition, to assist with verifying your identity, you can also upload a photo of yourself.  You are not required to supply an image of yourself or your driver's license, however, for security reasons, it is recommended to help make the application process more efficient. If you choose to supply these images, we retain them with your online application. 

If you have trouble uploading the images, you can manually enter in your personal information. Some tips to keep in mind when taking a picture of your photo ID include:
• Ensure the ID fills the complete frame size on your screen
• Place your ID on a dark surface
• Ensure you have ample light