July 2020

North Shore Bank Kicks Off Annual Candy Cane Lane With “Change for a Cure” Matching Campaign for Childhood Cancer Research

11/22/2022Long-time partner of MACC Fund encourages community to join in on holiday spirit, bring in coins for free counting, and donate to fight childhood cancer

North Shore Bank Partners With Children’s Wisconsin for “Bank on Kindness” Donation Program to Provide Books During National Family Literacy Month

11/01/2022North Shore Bank today announced the bank’s community give-back program “Bank on Kindness” returns for another program to partner with Children’s Wisconsin. Beginning today until Nov. 22, the public can donate to provide books for patients cared for at Children’s Milwaukee and Fox Valley hospitals, as well as its school-based mental health programs, through the community-focused website created by North Shore Bank.

Milwaukee Local Joins North Shore Bank as Mortgage Loan Officer

10/27/2022North Shore Bank announced today that Billy Lewis has joined the community bank as a mortgage loan officer for the bank’s Wauwatosa branch. In this role, Lewis will manage relationships with existing, new, and potential customers and educate customers on best practices to ensure smooth mortgage transactions.

CALLING ALL COINS: North Shore Bank Reactivates Free Coin Counting and Exchange Based on U.S. Coin Task Force Plea to #GetCoinMoving in October

10/05/2022The challenge of recirculating coin throughout America continues to negatively impact consumers, businesses, and the public. Accordingly, the U.S. Coin Task Force this week issued a plea for the public to #GetCoinMoving during the month of October. To assist, beginning today, North Shore Bank will be offering all individuals free coin counting and exchange at all of its 43 branches to help increase local supply.

North Shore Bank’s Southside Dining Week to Kick Off with Cuisine from Over 30 International Restaurants

09/15/2022North Shore Bank today announced the final list of participating restaurants and menu items for the second annual Southside Dining Week, featuring 33 restaurants offering a range of menu items that celebrate international cuisine.

Growth of El Rey Food Mart Leads to North Shore Bank Constructing New Branch Across Street

08/15/2022North Shore Bank announced today its branch located inside the El Rey Food Mart at 1320 W. Burnham St. will be moving across the street into newly constructed branch space as longtime partner El Rey seeks demand for space to accommodate its growth.

North Shore Bank Announces Return of Second Annual Southside Dining Week Sept. 17 – 24

08/08/2022After a successful inaugural Southside Dining Week in 2021, North Shore Bank today announced the return of its week-long celebration of international cuisine in Milwaukee’s southside neighborhoods with 2022 Southside Dining Week on Sept. 17 through Sept.24.

North Shore Bank Expands Commercial Banking Team With Addition of New VP and Business Relationship Specialist

07/27/2022North Shore Bank announced today that its commercial banking team will expand with the hire of new vice president, Derek E. Wheeler, and business relationship specialist, Max Schommer. Wheeler and Schommer will manage and advise existing, new and potential business partnerships to initiate commercial business loans and banking services.

North Shore Bank to Host Free Financial Education Happy Hour for Germantown Community

07/05/2022North Shore Bank today announced it is hosting Germantown’s first-ever “You Can Happy Hour Meetup” on Thursday, July 14 from 6 p.m. – 7:30 p.m. The casual happy hour event will be held at Old Germantown at W148N12696 Pleasant View Drive.

North Shore Bank Names Michael Murphy as New Vice President of Consumer Lending

06/28/2022North Shore Bank today announced the promotion of Michael Murphy to vice president of consumer lending. In this new role, Murphy will be responsible for the bank’s lending production and payment protection offerings and will lead the team of mortgage loan officers.

Latino Chamber of Commerce Appoints North Shore Bank Leader and Latino Community Advocate Alfredo Martin as Chairman of the Board

06/22/2022Latino Chamber of Commerce of Southeastern Wisconsin and North Shore Bank today announced that Alfredo Martin, assistant vice president at North Shore Bank and community leader, has been appointed Chairman of the Latino Chamber of Commerce of Southeastern Wisconsin Board.

Mary Rose Appointed as North Shore Bank’s Mortgage Loan Officer at Burlington Branch

06/14/2022North Shore Bank today announced that Mary Rose, Burlington local and community advocate, has joined the community bank as a mortgage loan officer. In this new role, she will guide and educate her customers to ensure smooth mortgage transactions.

North Shore Bank Welcomes Michele Cope as Mortgage Loan Officer at Appleton Branch

06/14/2022North Shore Bank today announced that Michele Cope has been named as a mortgage loan officer for the bank’s Appleton area. In this new role, she will guide and educate customers to ensure smooth mortgage transactions.

North Shore Bank to Offer Public Parking in Pewaukee That Will Benefit Local Businesses and Non-profits

06/13/2022North Shore Bank today announced plans to utilize its branch parking lot, which is adjacent to its current Pewaukee location at 120 W. Wisconsin Ave, to help address downtown parking needs while returning any parking profits to Pewaukee area non-profit organizations.

North Shore Bank Kicks Off Its Summer of Kindness With Public Art Installation, Spread Kindness Starter Funds, and Formal “Be Kind Day” Declaration by City

06/02/2022North Shore Bank today unveiled its giant, kindness-themed art installation in front of its North End branch at 510 E. Pleasant St. in Milwaukee, WI.

North Shore Bank Awarded Top Workplace Award by Milwaukee Journal Sentinel for Tenth Year

05/02/2022North Shore Bank today announced it was named a Top Workplace for 2022 by Milwaukee Journal Sentinel. This award recognizes the bank as one of the best places to work in the Southeast Wisconsin area, and this is the tenth time the bank has been honored with this distinguished acknowledgement.

North Shore Bank Partners With Local Artist to Promote Kindness This Summer

04/27/2022North Shore Bank today announced its plans to spread kindness this summer with the creation of a new Parklet area featuring a giant, kindness-themed art installation in front of its North End branch at 510 E. Pleasant St. in Milwaukee, WI.

North Shore Bank Lending Experts Awarded Top Recognitions by Wisconsin Mortgage Bankers Association

04/18/2022North Shore Bank today announced two mortgage bankers received top recognitions at this year’s eighth annual Wisconsin Mortgage Bankers Association Best in Business Awards.

Milwaukee Banking and Community Leader Named to Inaugural Biztimes Notable Commercial Banking Leaders List

04/11/2022North Shore Bank's Margaret Capper named as a BizTimes Media Notable Commercial Banking Leader.

North Shore Bank Hosting Green Bay Welcome Party to Connect New Residents, Locals, and Small Businesses May 19

04/11/2022North Shore Bank today announced the Green Bay Welcome Party to be held on Thursday, May 19 from 6 p.m.– 8 p.m. at Titletown Brewing Company, 320 N. Broadway, Green Bay, WI 54303. The Welcome Party, presented by the community bank, will connect new residents, neighbors, local businesses and community organizations for a night of complimentary food samples from local restaurants, community vendors, music from Acoustic Endorphins, and networking.

North Shore Bank’s “Bank on Kindness” Donation Program Raises Nearly $9k in Second Year of Supporting Food Pantries in Wisconsin

03/11/2022North Shore Bank today announced the bank’s February community give-back program “Bank on Kindness,” along with its annual Race for the Hungry, raised a total of nearly $9,000 to support local efforts of Wisconsin non-profit hunger relief organizations.

North Shore Bank Invests Inward to Expand Community Reach

03/10/2022As the “Bank of You,” North Shore Bank is celebrating the success it found through a new Community Engagement Managers (CEM) program that yielded new community programming as well as developed staff skills and expertise around building a vibrant community where they serve.

Green Bay Local Joins North Shore Bank as Consumer Loan Originator

02/28/2022North Shore Bank announced today that Jacob Gunnlaugson has joined the community bank as a consumer loan originator for the bank’s North Region. In this new role, he will manage relationships with existing, new, and potential customers, and originate consumer, home equity, and mortgage loans.

North Shore Bank Hosts Donation Drive for Muskego Family Who Lost Home in Valentine’s Day Fire

02/17/2022North Shore Bank today announced that its Muskego branch (S74 W17095 Janesville Rd.) will host a donation drive to benefit the Schmitt family, who lost their home during a devastating fire on Feb. 14. The homeowner is a Greendale firefighter who was on duty at the time of the fire, and while the family is safe, their home received extensive damage.

North Shore Bank Hosts Thirteenth Annual Race for the Hungry in Menasha

02/17/2022North Shore Bank today announced its thirteenth annual Race for the Hungry event at Menasha Piggly Wiggly, 1151 Midway Road, collected $569.52 in food to be donated to St. Joseph’s Food Program. Race for the Hungry is an annual community event that challenges participants in a head-to-head competition to support local food pantries.

North Shore Bank Hosts Thirteenth Annual Race for the Hungry in Kenosha

02/17/2022North Shore Bank today announced its thirteenth annual Race for the Hungry event at Kenosha Festival Foods, 3207 80th St., collected $542.73 in food to be donated to Grace Welcome Center. Race for the Hungry is an annual community event that challenges participants in a head-to-head competition to support local food pantries.

North Shore Bank Hosts Thirteenth Annual Race for the Hungry in Milwaukee

02/17/2022North Shore Bank today announced its thirteenth annual Race for the Hungry event at El Rey Food Mart, 1320 W. Burnham St., collected $652.31 in food to be donated to Milwaukee Christian Center. Race for the Hungry is an annual community event that challenges participants in a head-to-head competition to support local food pantries.

Latino Community and Business Leader Honored With Governor’s Financial Literacy Award

02/15/2022North Shore Bank today announced that company leader Alfredo Martin has been awarded the 2021 Governor’s Financial Literacy Award by the Governor’s Council on Financial Literacy and Capability.

North Shore Bank’s “Bank on Kindness” Donation Program Returns for Second Year to Assist Wisconsin Non-profits

02/07/2022North Shore Bank today announced the bank’s community give-back program “Bank on Kindness” returns for its second year to support local efforts of Wisconsin non-profit organizations. Beginning today until Feb. 20, the public can donate to the local food pantries of their choice through a community-focused website created by North Shore Bank.

North Shore Bank Mortgage Loan Officer Amy Demain Named Affiliate of the Year by Door County Board of Realtors®

01/24/2022North Shore Bank today announced Amy DeMain, AVP, senior mortgage loan officer, has been recognized as Affiliate of the Year by Door County Board of REALTORS® (DCBR) for her dedication and service to the association. DeMain has been an active member of DCBR assisting with the group’s many events since she joined North Shore Bank’s mortgage team in 2012.

North Shore Bank Mortgage Loan Officers Recognized by Racine and Kenosha Area Associations

12/16/2021North Shore Bank today announced Susan Liedel and Robin Tegel, mortgage loan originators, have been recognized by associations in the Racine and Kenosha areas.

North Shore Bank Sponsors 11 Wisconsin Black Entrepreneurs in the Creation, Support, and Growth of Their Local Businesses

12/15/2021North Shore Bank today announced that it has chosen eleven deserving entrepreneurs across the state to arm with the knowledge, tools and support needed to start or grow a business through the bank’s partnership with The Lonely Entrepreneur, a non-profit that empowers current and aspiring Black entrepreneurs.

Donations to Milwaukee Dancing Grannies Being Accepted at All North Shore Bank Branches

11/24/2021North Shore Bank today announced it is assisting the Milwaukee Dancing Grannies organization in collecting donations from the public to assist its members and member families impacted by the Waukesha Christmas Parade tragedy. The incident on November 21, 2021, took the lives of 3 of the dance groups members and one of its volunteer helpers, and injured and traumatized others.

North Shore Bank Lending Expert Named Best Loan Originator in Milwaukee by Wisconsin Mortgage Bankers Association

11/23/2021North Shore Bank today announced Steve Luebke, senior mortgage loan officer, has been named Best Loan Originator – Milwaukee at Wisconsin Mortgage Bankers Association’s Best in Business 2021 awards.

North Shore Bank Kicks Off 36th Annual Candy Cane Lane With $1,000 “change for a Cure” Matching Donation for Childhood Cancer Research

11/22/2021North Shore Bank today announced the community bank will help kick off the annual Candy Cane Lane holiday lights display by hosting North Shore Bank Night on Friday, Nov. 26 from 6 p.m. to 10 p.m.

North Shore Bank Revolving Loan Fund Named Biztimes 2021 Nonprofit Collaboration of the Year

11/19/2021North Shore Bank today announced that along with partners Latino Chamber of Commerce of Southeastern Wisconsin, Wisconsin Economic Development Corporation (WEDC) and Milwaukee Economic Development Corporation (MEDC), its Latino revolving loan fund project has been named the Nonprofit Collaboration of the Year at the 2021 BizTimes Milwaukee Nonprofit Excellence Awards.

North Shore Bank’s November “Bank on Kindness” Initiative to Support Honor Flights for Area Veterans Raises Nearly $10,000 in Two Weeks

11/19/2021North Shore Bank today announced that the November community give-back program “Bank on Kindness” raised a total of $9,690 to support Stars and Stripes Honor Flight located in Menomonee Falls and Old Glory Honor Flight located in Menasha.

North Shore Bank Announces Rick Woldt as New Mortgage Loan Originator

11/16/2021North Shore Bank today announced Rick Woldt as the new mortgage loan originator. In this new role, Woldt will be responsible for assisting customers in the lending, purchasing, and refinancing of their homes.

North Shore Bank’s November “Bank on Kindness” Initiative to Support Honor Flights for Area Veterans

11/01/2021North Shore Bank today announced that Stars and Stripes Honor Flight located in Menomonee Falls and Old Glory Honor Flight located in Menasha will be the focus of the bank’s community give-back program, “Bank on Kindness,” a campaign and support local efforts of the Wisconsin non-profit organizations. Between today, Nov. 1, until Nov. 14, the public can donate to the southeast and northeast Honor Flights through a community-focused website created by North Shore Bank.

North Shore Bank to Host Series of Free, Bilingual Seminars on Boosting Credit

09/22/2021North Shore Bank today announced that it will host a series of free, bilingual seminars for people looking to learn how to boost their credit score. The seminars, which are open to the public, will be held in the community room at North Shore Bank’s Jackson Park office (4230 W. Oklahoma Ave, Milwaukee, WI 53215). There will be three seminars that will be presented in both English and Spanish.

North Shore Bank to Debut First-ever Southside Dining Week Oct 23 – 30

09/07/2021North Shore Bank today announced the debut of Milwaukee’s first-ever Southside Dining Week. The week, organized and presented by the community bank that has a significant presence on the south side, will take place Oct. 23 – 30 and will feature over 20 restaurants from eight southside neighborhoods.

North Shore Bank Announces Audrey Sellers as New Vice President of Commercial Banking

08/31/2021North Shore Bank today announced Audrey Sellers as vice president, commercial banking. In this role, Sellers will be responsible for servicing business customers in their financial needs.

Shorewood Celebrates the Return of the Feast

08/20/2021The Shorewood Business Improvement District (BID) will host the North Shore Bank Shorewood Feast presented by the Shorewood Foundation on Saturday, September 11, 11 a.m. – 9 p.m. This family friendly festival takes place on the 4200 – 4400 blocks of N. Oakland Avenue. This year’s Feast includes vendors, two entertainment stages, kids’ activities and the signature Harvest Dinner.

North Shore Bank Partners With Germantown Small Businesses for Summer Celebrations

08/10/2021North Shore Bank today announced a series of summer events, partnering with small businesses and neighbors in the Germantown area, for the community ahead of the bank’s one year anniversary in Germantown.

North Shore Bank Celebrates Return to Events With New Activations for 2021 Taste of Lake Country

07/27/2021As excitement in the community grows for the return to summer events, North Shore Bank’s Taste of Lake Country is celebrating with new on-site experiences to help the community enjoy all the weekend has to offer before, during and after the festivities. Guests can enter to win Lake Country restaurant gift cards, chill out in a specialty on-site lounge and speed through lines with VIP perks.

North Shore Bank Opens New Kenosha South Branch on July 12

07/13/2021North Shore Bank today announced that the new, full-service branch in Kenosha opens to the public beginning Monday, July 12. The new branch, located at 3315 80th Street, is directly outside of the previous location inside Festival Foods, where the bank made history offering the first video teller technology in Wisconsin.

Latino Chamber Partners With Community Advocates to Launch Revolving Loan Fund for Small Businesses

07/07/2021Small businesses that are members of the Latino Chamber of Commerce of Southeastern Wisconsin can apply by going to https://latinochambersew.org/. A lending committee, which is made up of contributing partners, will determine approvals and needs.

North Shore Bank Named a Best Bank in Wisconsin by Forbes

07/06/2021North Shore Bank announced today the company has been named to Forbes Best-In-State Banks list for 2021. The community bank has been providing financial services to local residents for nearly 100 years and has received Best-In-State Banks distinction for Wisconsin by Forbes multiple times.

Long-Time Community Advocate And Lending Expert Announced As Chairman Of Neighborworks Green Bay

06/15/2021BROOKFIELD, Wis. – North Shore Bank today announced Chris Boland, Vice President Consumer Lending Manager, recently was named Chairman of the Board for NeighborWorks Green Bay.

Northeast Lending Expert Named To Board Of Directors For Wisconsin Mortgage Bankers Association

06/15/2021BROOKFIELD, Wis. – North Shore Bank today announced Chris Boland, Vice President Consumer Lending Manager, has been named to the 2021 – 2022 state board of directors for the Wisconsin Mortgage Bankers Association.

North Shore Bank to Host Series of Free, Virtual Bilingual Seminars on Financial Goals

05/25/2021Bilingual seminars available on Zoom following pandemic and increased need for financial planning.

North Shore Bank President Appointed to U.S. Office of Comptroller of the Currency Committee

03/23/2021North Shore Bank today announced that President Jay McKenna has been appointed to the Office of Comptroller of the Currency (OCC) Mutual Savings Association Advisory Committee.

Pulaski North Shore Bank Branch Partners with Pulaski Community Pantry on Food Drive to Support Local Families

03/18/2021North Shore Bank today announced that the community bank’s Pulaski branch, located at 165 N. St. Augustine St., is hosting a food collection from March 29 to April 10 to benefit Pulaski Community Pantry, and the branch is matching .50 cents per item donated up to $250.

North Shore Bank Mortgage Professionals Receive Prestigious Industry Recognition for Customer and Community Excellence

03/02/2021North Shore Bank today announced mortgage professionals Steven Luebke and Ed Hughes have been awarded the Five Star Mortgage Professionals designation, a prestigious honor given to the top-rated mortgage professionals in a given market.

North Shore Bank Announces New Branch Manager for Sussex Location

02/09/2021North Shore Bank today announced Ashleigh Faith as the new branch manager of the bank’s Sussex branch, located at W249 N6600 Hwy 164 Sussex, WI 5308. In this new role, Faith is responsible for leading all operational aspects of the branch, as well as managing the Sussex location team members.

Grafton North Shore Bank Branch Partners with Family Sharing of Ozaukee County to Create "Share the Love" Food Drive

01/29/2021North Shore Bank today announced that the community bank’s Grafton branch, located at 2301 Wisconsin Ave., is hosting a “Share the Love” food collection for Family Sharing of Ozaukee County happening now through Feb. 28.

North Shore Bank Creates "Bank on Kindness" Donation Program to Assist Wisconsin Non-Profits in Need Amid Pandemic

01/29/2021North Shore Bank today announced a partnership with Mastercard, as part of the bank’s community give-back program “Bank on Kindness,” to support local efforts of Wisconsin non-profit organizations.

Neighborworks Green Bay Receives $5,000 in Federal Grant Through North Shore Bank and Federal Home Loan Bank of Chicago Partnership

12/23/2020North Shore Bank today announced that Green Bay-area nonprofit, NeighborWorks was selected to be the beneficiary of the community bank’s Federal Home Loan Bank (FHLB) of Chicago Targeted Impact Fund and will now receive a grant for $5,000.

North Shore Bank Awarded Honorable Mention by American Bankers Association for Community Commitment

12/14/2020North Shore Bank today announced that the bank has been recognized with an Honorable Mention by American Bankers Association (ABA) Foundation’s 2020 Community Commitment Awards in the category of economic inclusion for their dedicated work serving the Latino community in the Milwaukee area.

North Shore Bank Kicks Off 35th Annual Candy Lane with Donation Marking $3 Million Milestone for Childhood Cancer Research

11/24/2020BROOKFIELD, Wis. – North Shore Bank today announced the community bank will help kick off the annual Candy Cane Lane holiday lights display by hosting North Shore Bank Night and contributing an initial donation of $2,514 to bring the grand total of funds raised by Candy Cane Lane to $3 million since 1985.

Community Fundraiser for Heidi Hussli Memorial Fund

11/05/2020North Shore Bank today announced that the community bank’s northeast branches will be offering free coin counting for everyone from Nov. 9 – Nov. 30 to help drive donations for the Heidi Hussli Memorial Fund. The public can donate some or all of their coins counted to the memorial fund and North Shore Bank will match total donations up to $500.

North Shore Bank Begins Construction on a New Kenosha South Branch

11/02/2020Bank continuing investment in community at location that offered first video teller technology in Wisconsin

$276,000 Remains in Grants to Help Qualifying Northeast Wisconsin Families with their Home Purchases

10/19/2020GREEN BAY, Wis. – NeighborWorks Green Bay and North Shore Bank today announce that there is forgivable grant money still available through mid-November for Northeast Wisconsin qualifying home buyers.

North Shore Bank Opens New Brookfield Capitol Branch on Oct. 19

10/19/2020BROOKFIELD, Wis. – North Shore Bank today announced that construction is complete on the new, full-service branch at 15830 W. Capitol Drive, Brookfield, WI 53005. Starting on Monday, Oct. 19, the new office, constructed on the existing North Shore Bank property in front of the previous branch, is now open to the public.

Wisconsinites and North Shore Bank Exchange out Nearly $1 Million in Coin to Address National Coin Shortage

09/09/2020BROOKFIELD, Wis. - When the last coin was counted, it totaled nearly $1 million. That's a lot of pennies, nickels, dimes and quarters put back into circulation by Wisconsinites and North Shore Bank to assist local businesses impacted by the national coin shortage.

Calling All Coins: National Coin Shortage for Businesses

07/29/2020There is a shortage of coins circulating nationwide and it is especially affecting local retailers who accept and give change in cash. In response to the need, North Shore Bank today announced that it is offering of free coin counting and exchange to cash dollars to anyone in the community willing to assist through the end of August.

North Shore Bank Awarded Top Workplace Award by Milwaukee Journal Sentinel for Eighth Time

07/27/2020North Shore Bank was named a Top Workplace for 2020 by the Milwaukee Journal Sentinel. This award recognizes the bank as one of the best places to work in the Southeast Wisconsin area, and this is the eighth time the bank has reached this distinguished acknowledgement.

North Shore Bank to Open First Germantown Branch Location in July

07/14/2020North Shore Bank today announced that construction of its new, full-service branch in Germantown at N112 W15800 Mequon Road in the Sendik’s Village Center development is nearly complete and the brand new branch, which is set to open on July 20, 2020, will be the bank’s first location in Washington County.

#MaskUpMKE Taps North Shore Bank Branches for Mask Kit Distribution Sites as Demand Continues for Phase Two

06/10/2020#MaskUpMKE today announced it has partnered with North Shore Bank for distribution and collection of the initiative’s mask making kits. Starting today through June 15, all 33 Southeastern Wisconsin North Shore Bank locations will offer mask making kits for volunteers to pickup to help meet the need of making 3.5 million masks for essential providers in Milwaukee.

North Shore Bank Chooses Four Milwaukee-area Nonprofits to Receive $20,000 Federal Grant for COVID-19 Relief

06/08/2020North Shore Bank today announced it has chosen four Milwaukee-area nonprofits to be the beneficiaries of the community bank’s Federal Home Loan Bank (FHLB) of Chicago COVID-19 relief program grant funding.

North Shore Bank Invests in Larger Pewaukee Footprint

05/13/2020North Shore Bank today announced the purchase of land in Pewaukee at 104 W. Wisconsin Ave., adjacent to its current branch location. Plans for how the new property will best be utilized to meet the bank’s future plans are still being evaluated.

North Shore Bank Announces $7,500 Donation to Wisconsin Food Pantries

05/08/2020North Shore Bank today announced a donation of a total of $7,500 to eight local food pantries across the state to help the food pantries handle a surge of community members in need due to the COVID-19 pandemic.

North Shore Bank to Build New Brookfield Capitol Branch

04/21/2020North Shore Bank today announced plans to build a new, full-service branch at its current Brookfield Capitol location at 15830 W. Capitol Drive in Brookfield. The new office will be constructed on the existing North Shore Bank property in front of the current branch and will be open to the public late 2020.

North Shore Bank to Host Series of Free, Bilingual Seminars on Financial Goals

02/18/2020North Shore Bank today announced that it will host a series of free seminars for people looking to take control of their finances and learn steps needed to reach financial goals.

North Shore Bank to Host Eleventh Annual Race for the Hungry in Menasha

01/06/2020BROOKFIELD, Wis. – North Shore Bank today announced that it will host the eleventh annual Race for the Hungry event at Menasha Piggly Wiggly, 1151 Midway Road. Race for the Hungry is an annual community event that challenges participants in a head-to-head competition to support local food pantries.

North Shore Bank to Host Eleventh Annual Race for the Hungry in Milwaukee

01/06/2020BROOKFIELD, Wis. – North Shore Bank today announced that it will host the eleventh annual Race for the Hungry event at El Rey Foodmart, 1320 W. Burnham St. Race for the Hungry is an annual community event that challenges participants in a head-to-head competition to support local food pantries.

North Shore Bank to Host Eleventh Annual Race for the Hungry in Kenosha

01/06/2020BROOKFIELD, Wis. – North Shore Bank today announced that it will host the eleventh annual Race for the Hungry event at Kenosha Festival Foods, 3207 80th St.. Race for the Hungry is an annual community event that challenges participants in a head-to-head competition to support local food pantries.

Frequently Asked Questions

What’s the difference between “Card on File” and “Recurring Payments”?

What is My Card Manager?

I set up debit card alerts, but I am not receiving them on my mobile phone.

I set a spend limit on my debit card of $100 per transaction, but my debit card is denied at some gas stations. Why?

How many transactions show within My Card Manager?

I set up a transfer in the Personal Mobile App or Online Banking. What if I change my mind and no longer wish to make the transfer?

Is there a limit to the number of personal accounts I can set up in the Personal Mobile App or Online Banking for external transfers?

In the Personal Mobile App or Online Banking, is there a limit to the amount of money I can transfer to an external account?

Is there a fee to use the Personal Mobile App or Online Banking to transfer money to an external account?

What are some top financial security tips I should be aware of?

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What market areas does North Shore Bank Serve?

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Someone sent me money with Zelle^®, how do I receive it?

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A transfer was made from my account - but I did not initiate the transfer. What should I do?

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Digital Banking Terms and Conditions

Do you have a rewards program?

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What should I do if I'm affected by the Equifax data breach?

Equifax, one of the three major credit bureaus, experienced a massive data breach. The hackers accessed people’s names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. They also stole credit card numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people.

Was my information stolen?

If you have a credit report, there’s a good chance it was. Go to a special website set up by Equifax to find out: https://www.equifaxsecurity2017.com. Scroll to the bottom of the page and click on “Potential Impact,” enter some personal information, and the site will tell you if you’ve been affected. Be sure you’re on a secure network (not public WiFi) when you submit sensitive data over the internet.

How can I protect myself?

Enroll in Equifax’s services.

Equifax is offering one year of free credit monitoring and other services, whether or not your information was exposed. You can sign up at https://www.equifaxsecurity2017.com.

Monitor your credit reports.

In addition, you can order a free copy of your credit report from all three of the credit reporting agencies at annualcreditreport.com. You are entitled to one free report from each of the credit bureaus once per year.

Monitor your bank accounts.

We also encourage you to monitor your financial accounts regularly for fraudulent transactions. Use online banking services to keep a close eye on your accounts.

Watch out for scams related to the breach.

Do not trust e-mails that appear to come from Equifax regarding the breach. Attackers are likely to take advantage of the situation and craft sophisticated phishing e-mails.

Should I place a credit freeze on my files?

Before deciding to place a credit freeze on your accounts, consider your personal situation. If you might be applying for credit soon or think you might need quick credit in an emergency, it might be better to simply place a fraud alert on your files with the three major credit bureaus. A fraud alert puts a red flag on your credit report which requires businesses to take additional steps, such as contacting you by phone before opening a new account.

How do I contact the three major credit bureaus to place a freeze on my files?

Equifax: Call 800-349-9960 or visit its website.

Experian: Call 888-397-3742 or visit its website.

TransUnion: Call 888-909-8872 or visit its website.

Where can I get more information about the Equifax breach?

You can learn more directly from Equifax at https://www.equifaxsecurity2017.com. To learn more about how to protect yourself after a breach, visit https://www.identitytheft.gov/Info-Lost-or-Stolen.

Is a Business Banking App available for tablets (iPad and Android)?

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Am I required to keep a certain balance in my checking or savings account to avoid a fee?

Will I be charged a fee for my checking or savings account?

How do I request a stop payment on a check and what does it cost?

What happens if I deposit a check and it bounces?

Why am I seeing a fee on my personal checking or savings statement?

What is the fee for sending domestic or international wires?

What are your overdraft fees?

What are your current rates and fees?

Do I have to pay a fee to cash a check in a North Shore Bank branch if I do not have an account?

What are my new business checking account fees?

What is the cell phone protection coverage?

Will the change in order of process impact me?

Do you offer a holiday savings account?

What is the difference between Overdraft Protection and Overdraft Privilege?

How do I sign up for account Alerts in Online Banking?

How do I sign up to receive eStatements?

What are the browser requirements for Online Banking?

What operating systems and browsers are supported for use with Online Banking?

How do I open a savings or checking account?

How do I sign up for Boingo WiFi benefits?

Is my account information available 24-hours a day?

What types of payments can I make with Zelle^®?

How do I get started with Zelle^®?

What if I want to send money to someone whose financial institution doesn't offer Zelle^®?

How does Zelle^®work?

Can I use Zelle^® internationally?

Can I cancel a Zelle^®payment?

How long does it take to receive money with Zelle^®?

Will the person I send money to via Zelle^® be notified?

Is my information secure with Zelle^®?

I'm unsure about using Zelle^® to pay someone and I don't know. What should I do?

What if I get an error message when I try to enroll and email address or U.S. mobile number in Zelle®?

What is the difference between using Zelle® in North Shore Bank's Mobile App or Online Banking (web-based) vs. using the Zelle® app?

What are your current auto loan rates?

How do I apply to refinance my auto loan?

If I get an auto loan through North Shore Bank do I have to purchase a car from an auto dealer?

How does Mobile Deposit work?

What happens to my Traditional IRA if I die?

Your beneficiaries will be notified and funds will be distributed accordingly.

Don't have an IRA?

Make saving for retirement a little less taxing.
Both the Traditional and Roth IRA grow tax-deferred and are allowed to have automatic distributions. All of our retirement options come with the expertise and guidance of a knowledgeable North Shore Bank IRA Professional.

Use our Roth IRA Conversion Calculator to see if you should convert.

Traditional IRA
Anyone under the age of 70 with earned income and wants to save money for their retirement can use an account that allows their money to grow tax-deferred until retirement age.

What's in it for you?

Contributions may be tax-deductible^Footnote 1
Can be consolidated with other personal IRAs
North Shore Bank Certificates of Deposit are FDIC insured

Roth IRA
Anyone, any age, with earned income who wants to save money for retirement, especially those who earn an income that exceeds the limits set for Traditional IRA deductibility, and want the ability to withdraw the money tax-free can use a Roth IRA.

What's in it for you?

Earnings may be able to be withdrawn tax-free^Footnote 2
Can be consolidated with other personal IRAs
North Shore Bank Certificates of Deposit are FDIC insured
No requirement to withdraw a minimum amount at any age

Find an office near you.

1 Distributions taken prior to age 59½ are subject to an IRS penalty. Your contributions to a Traditional IRA may or may not be tax-deductible. Deductibility is determined by two factors, whether you actively participate in an employer-maintained qualified retirement plan and your modified adjusted gross income. (Consult your tax advisor)

2 Income limits affect eligibility to contribute. You can begin taking "distribution" withdrawals from a Roth IRA without paying taxes or penalties if you have held the account for at least 5 years, and have reached at least 59½ years of age. Unlike with a Traditional IRA, there is no requirement to withdraw a minimum amount at any age. (Consult your tax advisor)

What types of IRAs do you offer?

There are several types of IRAs offered through North Shore Bank.

Make saving for retirement a little less taxing.
Both the Traditional and Roth IRA grow tax-deferred and are allowed to have automatic distributions. All of our retirement options come with the expertise and guidance of a knowledgeable North Shore Bank IRA Professional.

Use our Roth IRA Conversion Calculator to see if you should convert.

Contributions may be tax-deductible^Footnote 1
Can be consolidated with other personal IRAs
North Shore Bank Certificates of Deposit are FDIC insured

Earnings may be able to be withdrawn tax-free^Footnote 2
Can be consolidated with other personal IRAs
North Shore Bank Certificates of Deposit are FDIC insured
No requirement to withdraw a minimum amount at any age

Find an office near you.

What is an IRA?

Make saving for retirement a little less taxing.
Both the Traditional and Roth IRA grow tax-deferred and are allowed to have automatic distributions. All of our retirement options come with the expertise and guidance of a knowledgeable North Shore Bank IRA Professional.

Use our Roth IRA Conversion Calculator to see if you should convert.

Contributions may be tax-deductible^Footnote 1
Can be consolidated with other personal IRAs
North Shore Bank Certificates of Deposit are FDIC insured

Earnings may be able to be withdrawn tax-free^Footnote 2
Can be consolidated with other personal IRAs
North Shore Bank Certificates of Deposit are FDIC insured
No requirement to withdraw a minimum amount at any age

Find an office near you.

Do you offer a notary service?

When will my Mobile Deposit be processed?

How do I change my name, address, or any other contact information?

How does a Home Equity Line of Credit impact my credit score?

How do I know what the payoff balance is on my Home Equity Line of Credit?

How do I know what my HELOC balance is?

What are my options when my HELOC matures?

What does it mean that my HELOC is maturing?

How do I send or receive wire transfers?

I'm having trouble enrolling in eStatements, who should I contact?

Where should I send proof of insurance related to my loan?

Can I change the due date on my loan?

Can I get a 1098 tax form for the interest paid on my loan?

What is the interest rate on my loan?

How soon should I expect to receive my paid loan papers and lien release after I pay off my consumer loan with the bank?

Do I have a grace period on my loan or do I need to pay on my due date?

Why does my loan statement have a different amount due rather than the normal payment amount?

Can I make a principal only payment online?

I want to payoff my loan. Where do I send the loan payoff funds?

How do you process my transactions? What is "order of processing"?

I have a negative balance in my Checking Account. What should I do?

Is there a minimum balance required for a checking or savings account?

Can I use my debit card while traveling internationally?

How do I change my PIN for my debit card?

Where can I find free ATMs?

My debit card is expiring. When will I receive my new debit card?

How do I order a new debit card?

How do I re-establish Online Banking after my computer was hacked or compromised?

Do I need to contact North Shore Bank when I am traveling and want to use my Debit Card?

Which accounts can be viewed with Online Banking or the Mobile App?

How do I add the Mobile App to my new phone?

Can I cancel or change a scheduled Bill Pay payment?

How do I sign up for online Bill Pay?

How do I transfer money into a different account?

How can I get a copy of a canceled check?

What is the difference between Current Balance and Available Balance?

Current Balance, also known as Account Balance or Ledger Balance, means the funds in your account, including deposits and withdrawals made to date. Not all your transactions will be immediately reflected. As a result, only part of this balance may be available for withdrawal. The Current Balance does not include checks or payments, including debit card transactions, that you have initiated but have not yet cleared your account.

Available Balance means the amount of money that can be withdrawn at a point in time. The Available Balance will be less than the Current Balance when there are pending transactions such as:

Funds held from deposits: These funds have been deposited, but are not yet fully available for withdrawal or transfer.
Funds held for debit card authorizations: This reflects merchant-authorized requests for payment, when the final charge has not been submitted by the merchant. ATM and PIN-based debit card transactions usually post the same business day and other everyday signature-based debit card transactions usually post within 4 business days. This means that your available balance may not accurately reflect pending debit card authorizations until the transaction is received by us and paid from your account (i.e., posted). Even though we may increase your Available Balance when a merchant does not submit the transaction for payment in a timely manner, the obligation to the merchant still applies.
Any other holds on funds in your account.

The Available Balance does not reflect every transaction you have initiated or previously authorized. Items that may not be reflected in your Available Balance include, but are not limited to:

Outstanding checks and authorized automatic withdrawals (such as recurring debit card transactions, transfers, and ACH transactions that we have not received for payment or processing).
The final amount of a debit card purchase. For example, we may authorize a purchase amount from a gas station, but the authorized amount may be different from the final charge.
Scheduled bill payments or other direct payments to other people that have not yet been processed.
Debit card transactions that have been previously authorized but not sent to us for payment from your account where we have released the transaction authorization hold and the transaction is sent for payment from your account at a later date.

North Shore Bank authorizes and pays transactions using the Available Balance in your account. If you have Standard Coverage, the Available Balance for checks, ACH items, and recurring debit card transactions includes the amount of the Overdraft Privilege limit and any available Overdraft Protection. The Available Balance for ATM and everyday debit card transactions on accounts includes any available Overdraft Protection, but does NOT include the Overdraft Privilege Limit. For accounts with Extended Coverage, the Overdraft Privilege Limit is included in the Available Balance for authorizing ATM and everyday debit card transactions.

An easy way to keep track of your transaction history is to enroll in Online Banking or the Mobile App if you are not already enrolled.

How do I access more transaction history in Online Banking or the Mobile App?

How do I order checks? How much do checks cost?

What types of checking and savings accounts can I open online?

Do you offer automated account alerts?

How do I determine what browser I am using?

How do I remove saved passwords from my web browser?

Google Chrome
Microsoft Internet Explorer
Apple Safari

View a list of web browsers that are supported with Online Banking.

Google Chrome

Remove a saved password.

You can make Chrome forget specific passwords or clear all saved passwords at any time.

On your computer, open Chrome.
At the top right, click More Settings.
At the bottom, click Show advanced settings.
Under "Passwords and forms," click Manage passwords. A box will appear with a list of saved passwords.
In the "Saved passwords" section, select the website and click Delete .
Click Done.

Stop asking to save passwords.

By default, Chrome offers to save your password. You can turn this option off or on at any time.

On your computer, open Chrome.
At the top right, click More Settings.
At the bottom, click Show advanced settings.
Under "Password and forms," uncheck the box next to "Offer to save your web passwords" or "Offer to save passwords with Google Smart Lock for Passwords."

To offer to save passwords again, check the box next to "Offer to save your web passwords" or "Offer to save passwords with Google Smart Lock for Passwords."

Make Chrome ask to save passwords again.

If you told Chrome to never offer to save your password for a specific site, but you change your mind, you can bring back the option.

On your computer, open Chrome.
At the top right, click More Settings.
At the bottom, click Show advanced settings.
Under "Passwords and forms," click Manage passwords. A box will appear with a list of saved passwords.
In the "Never saved" section, select the website and click Delete .
Click Done.

If Chrome isn't asking to save any passwords anymore, you may have asked it to stop saving passwords. Bring back the prompt by turning "Offer to save passwords" back on.

Microsoft Internet Explorer

Remove just one saved password.

Go to the login page and type the first letter of the username into the name field.
In the drop-down list, select the name by putting the pointer on it.
Hit the Delete key and answer "yes" to the dialog.

Apple Safari

Remove just one saved password.

From the Safari menu, select Preferences
Select the Passwords tab
Locate and select the website for which you want to delete a saved username/password
Press the Remove button and confirm the deletion request

How do I sign up for the Mobile App?

How do I update my profile or contact information (phone, mailing address, email) in the Mobile App?

Can I set up my Online Banking to automatically deduct my loan payment?

I completed the process to open a deposit account online. What's next?

What does Revocable Proxy mean?

What information do I need to open a new account online?

What if I can’t upload my photo ID when opening a new checking or savings account online?

What is my loan payoff amount?

How do I check the status of a loan application?

Why get a home equity line of credit with my mortgage?

What kinds of mortgages does North Shore Bank offer?

What is a mortgage loan?

I tried to perform a transfer through the EASY ACCESS line, but it didn't go through. Why not?

Do you have first-time homebuyer programs?

Do I need to send you a copy of my property tax bill for my mortgage?

Do I need to provide you with proof of my Homeowners Insurance?

Contact a Mortgage Loan Officer

Can I refinance my current mortgage?

Can I pay my own real estate taxes and homeowners insurance if my mortgage is through North Shore Bank?

Can I cancel or waive my escrow account?

Can I be notified when mortgage/refinance rates change?

Are there other products at North Shore Bank that can enhance my mortgage?

I received a check from my insurer covering the loss to my property, and it is payable to both the bank and me. What do I need to do next?

How can I get the best mortgage rate?

Why get pre-approved before shopping for a home?

How can I improve my chances of getting a mortgage?

Which Mortgage Loan is the Best: Adjustable or Fixed Rate?

What’s the best term for a mortgage?

Is it better to pay points for a lower rate?

What happens after I apply for a mortgage?

What documents do I need to close on a mortgage?

Are there tips I can use for faster closing?

Apply for your mortgage loan.

What is the maximum mortgage amount I can apply for?

What happened to Popmoney?

Can I pay off my Home Equity Loan or mortgage through the online loan payment service?

How is the rate determined for my Home Equity Line of Credit?

How do I apply to refinance my home equity loan?

Do you offer home equity lines of credit?

Are there closing costs associated with a Home Equity Line of Credit?

How do I get a copy of my statement?

How can I submit a secure email through Online Banking?

What is Overdraft Privilege?

How do I sign up for overdraft protection?

How much does it cost to use Bill Pay?

Are there spending limits on my debit card?

Classic/Standard Debit Cards

For your protection, there is a daily spending limit of $2,000 as long as the money is available in your account. ATM machine withdrawals have a daily limit of $500, which is subject to change based on individual ATM machines. This limit also includes an additional $15.00 to cover any ATM fees assessed for a total spending limit of $2,515.00.

If you are going to make a purchase over the $2,000 daily limit, call the number on the back of the card or North Shore Bank Customer Support, to request a limit increase.

Platinum/Enhanced Debit Cards

For your protection, there is a daily spending limit of $5,000 as long as the money is available in your account. ATM machine withdrawals have a daily limit of $500, which is subject to change based on individual ATM machines. This limit also includes an additional $15.00 to cover any ATM fees assessed for a total spending limit of $5,515.00.

If you are going to make a purchase over the $5,000 daily limit, call the number on the back of the card or North Shore Bank Customer Support, to request a limit increase.

Business Debit Cards

If you are going to make a purchase over the $5,000 daily limit, call the number on the back of the card or North Shore Bank Customer Support, to request a limit increase.

HSA Debit Cards

If you are going to make a purchase over the $2,000 daily limit, call the number on the back of the card or North Shore Bank Customer Support, to request a limit increase.

How does my debit card work?

How do I change my personal identification number (PIN) for my debit card?

How do you determine exchange rates for foreign transactions?

How much does it cost to replace my debit card?

MoneyPass ATM network

My debit card is not working; help!

What about recurring payments on my old debit card?

What do I do if my debit card does not work?

What do I do if my personal identification number (PIN) does not work?

What do I do if the ATM does not dispense the money I asked for and the funds have been deducted from my account?

What is my PIN for my debit card?

What is the difference between the Platinum and Standard Debit Card?

What should I do if I am out of town and my debit card is declined and I know that the funds are available?

Who do I call if my debit card is restricted?

Why are my debit card transactions being denied so often?

How do I sign up for Online Banking?

Can I print my statement using Online Banking or the Mobile App?

Do I need to receive paper statements or can I get my statements electronically?

What is an eStatement (electronic statement) and where is it?

What type of account is required for Bill Pay?

How do I get started receiving eBills?

How do I deposit checks online?

How do I set up automatic Bill Payment using Online Banking so the money is taken out the same time each month?

How do I view my eStatements?

How long will it take for funds transferred via the Mobile App to be made available?

Why did I receive a call from Fraud Prevention Center?

How do I remove bookmarked websites from my web browser?

Am I required to register before sending a payment with the online loan payment service?

What do I do if I forgot my Online Banking password?

How do I register my business credit card for Visa Business Reporting?

Will I be able to see my Digital Wallet transactions on my phone?

I’m locked out of my Online Banking account? What should I do?

How do I import/export a Quicken Transfer Format (.QFX) file?

Do you offer credit card rewards?

Where can I get information about career opportunities?

Can I get my Loan Statement online?

Why does my loan statement say I don't owe a payment until later in the future?

When will my Mobile Deposit funds be available?

What kind of checks can I process using Mobile Deposit?

How do I get the best image of the check using Mobile Deposit?

How do I sign up for Bill Pay?

Is Mobile Deposit secure?

How long should I keep the original checks that I deposit with the Mobile App?

Why do I need to enter my Online Banking/Mobile App password before making a transaction within the Mobile App?

How are my property taxes paid?

What benefits are included with the Platinum Debit Card?

How do I know if my card has contactless technology?

How can I make a credit card payment?

How can I apply for a credit card online?

Do I need to request a contactless debit card or will North Shore Bank send one to me?

Can I get a debit card without contactless technology?

Can I add my contactless debit card to my digital wallet?

What if I don’t have all of my required information when I start a new checking or savings account application online?

Where can I find current/open job opportunities with North Shore Bank?

I wrote a check and it cleared for a different amount than what I wrote it. Why?

What should I do about missing checkbooks?

When will my online fund transfers be processed?

Why am I getting locked out of Online Banking?

How can I make a loan payment to another financial institution using Online Banking or the Mobile App?

Can I view my checks online?

Can I close my bank account(s) through Online Banking or the Mobile App?

Are connections to third party sites secure through the website?

Why do you pull credit for new account application?

I noticed an error on my credit report for a North Shore Bank loan. What should I do?

How soon are funds from telephone transfers available?

How can I sign up for direct deposit?

Do you offer a foreign currency exchange service?

What insurance products do you offer?

Does North Shore Bank sell gift cards?

Does North Shore Bank have a travel card?

Does North Shore Bank have a prepaid card?

Do you offer student loans?

Do you offer safe deposit boxes?

Download a Direct Deposit Change Form today to get started!

How do I set up an automated transfer in Online Banking or the Mobile App?

What fees do you charge for ATM/debit card use?

Can I apply for work out assistance on all my loans If I have more than one?

Can I apply for an auto loan if I have not found the car I want yet?

Can I apply for a loan even if I am coming out of bankruptcy?

What do I do If I have been locked out of my Online Banking?

Can I make a direct withdrawal from a bank other than North Shore Bank to make my lease payment?

If I want to trade in my current leased vehicle, do I have to return to the original dealer?

Who can I ask about recharacterization and whether or not to do a Roth IRA conversion?

When is property considered unclaimed?

What is unclaimed property?

What is the difference between a credit card and a debit card?

What is my account number?

What is an IBAN and is it required for international transfers?

Are IRA recharacterizations still allowed?

What is an IRA recharacterization?

If someone transfers money into my account, can they see my account balance?

How many accounts can I open?

How can I prevent unclaimed property from being escheated?

Do you offer an automated phone service that can verify a check amount?

Can I deposit coins in a branch?

Can my loan be paid off by a third party?

Do I get credit if the payoff balance is less than the Gap insurance is willing to pay?

Why did my check bounce when I had money?

Can I change insurance companies for my homeowner's policy? Do I need to notify you?

I had a fire loss (or other damage) to my property. What should I do?

How does the chip make my debit card more secure?

How do I pay at a card reader that is not chip-enabled?

Do I still need to sign the back of my contactless debit card?

How do I cancel my eBill trial?

What do the following error messages or warnings mean?

"Log In Information May Be Missing Or Invalid. Use First Time Log In If Logging In For The First Time" : If you have already signed up for Online Banking, this message usually means that either you have entered both your access ID and password incorrectly or you only entered your access ID incorrectly. Remember that your access ID and password are case-sensitive, so please make sure that you're entering both of them exactly as you created them (either all caps, lower case or a mixture).
"Invalid Customer Security Code". This message means that you entered your password incorrectly. Remember that your password is case-sensitive, so please make sure that you're entering it exactly as you created it (either all caps, lower case or a mixture).
"Your account has been disabled". If you receive this message, it usually means that the password has been entered incorrectly five or more times. This message may also appear when you use the “Back” button on your browser instead of using the links at the top of your Online Banking screens. If this happens, please contact North Shore Bank Customer Support.
“The information you are submitting is insecure”. The message you see is a "Warning! You have requested an insecure document that was originally designated a secure document. The document and any information you send back could be observed by a third party while in transit" - or a related message (depending on your browser) is shown because you are moving from a secure page within our Online Banking site to an unsecured page.

This is your browser's way of warning you that the next page you are requesting is an insecure document and that you should not enter any confidential information on it. Once you leave a secure site like Online Banking, any information you transmit from that page is not encrypted for security and could possibly be viewed by a third party.
"Warning: Page has Expired". This is done for security reasons. Instead of using the browser buttons, please use the navigation icons or links on the Online Banking screens.
”Invalid customer security code”. This message means that you entered your password incorrectly. Remember that your password is case-sensitive, so please make sure that you're entering it exactly as you created it (either all caps, lower case or a mixture).

Frequently Asked Questions

What’s the difference between “Card on File” and “Recurring Payments”?

What is My Card Manager?

I set up debit card alerts, but I am not receiving them on my mobile phone.

I set a spend limit on my debit card of $100 per transaction, but my debit card is denied at some gas stations. Why?

How many transactions show within My Card Manager?

I set up a transfer in the Personal Mobile App or Online Banking. What if I change my mind and no longer wish to make the transfer?

Is there a limit to the number of personal accounts I can set up in the Personal Mobile App or Online Banking for external transfers?

In the Personal Mobile App or Online Banking, is there a limit to the amount of money I can transfer to an external account?

Is there a fee to use the Personal Mobile App or Online Banking to transfer money to an external account?

What are some top financial security tips I should be aware of?

Can I schedule an appointment at a branch online?

What market areas does North Shore Bank Serve?

What are your hours?

What is Zelle®?

Who can I send money to with Zelle®?

How do I use Zelle®?

Someone sent me money with Zelle®, how do I receive it?

How do I enroll in Zelle®?

How do I activate my debit card?

What countries do not accept debit cards?

How can I get my account number?

How do I enroll in and use Bill Discovery?

I tried paying with my contactless debit card, and it didn’t work.

How close does my contactless debit card need to be to the checkout reader?

Can I use my contactless debit card on payment readers that don't display the contactless symbol?

How do I pay with contactless?

Can I receive cash back with my contactless debit card?

I would like to open an account online. How do I make the initial deposit?

When I receive a reissued or replacement debit card, will I have to update the card information within My Card Manager?

Can I add other financial institutions’ debit or credit cards to My Card Manager?

I transferred money to/from an external account. How quickly will my transferred funds appear in my account?

Can I use the Mobile App or Online Banking to transfer money to another person’s account?

A transfer was made from my account - but I did not initiate the transfer. What should I do?

How do I connect my Business Online Banking account to my QuickBooks software?

How do I connect my personal Online Banking account to Quicken?

How to I make a deposit at an ATM?

How do I request a duplicate lien release?

What is Extended Debit Card Coverage?

What do I do if I lost my debit or credit card?

What should I do if my Debit card becomes lost or stolen?

Digital Banking Terms and Conditions

Do you have a rewards program?

Can you send a 10-day loan payoff quote to my bank or credit union?

How do I contact Customer Support?

How do I use Apple Pay?

How do I remove a card from Apple Pay?

Can you get me a copy of my credit report?

How do I import my personal Online Banking transactions into my Quicken software?

Which devices can I use with a Digital Wallet?

Why am I seeing pop-up ads when I visit northshorebank.com?

How much does it cost to reorder checks?

How can I view my previous check order(s)?

What are the hardware & software requirements for the Mobile App?

What versions of Android are compatible with the Mobile App?

What versions of iOS are compatible with the Mobile App?

Why is my mobile device no longer compatible with the Mobile App?

How can I make a mortgage or consumer loan payment?

How do I set up SMS eAlerts through Online Banking?

How much does it cost to use Online Banking?

What should I do if I'm affected by the Equifax data breach?

Is a Business Banking App available for tablets (iPad and Android)?

Do you offer signature guarantee?

What are your current Business Account fees?

What is the fee for cashier's checks?

Is there a fee for money orders?

Am I required to keep a certain balance in my checking or savings account to avoid a fee?

Will I be charged a fee for my checking or savings account?

How do I request a stop payment on a check and what does it cost?

What happens if I deposit a check and it bounces?

Why am I seeing a fee on my personal checking or savings statement?

What is the fee for sending domestic or international wires?

What are your overdraft fees?

What are your current rates and fees?

Do I have to pay a fee to cash a check in a North Shore Bank branch if I do not have an account?

What are my new business checking account fees?

What is the cell phone protection coverage?

Will the change in order of process impact me?

Do you offer a holiday savings account?

What is the difference between Overdraft Protection and Overdraft Privilege?

What is Zelle^®?

Who can I send money to with Zelle^®?

How do I use Zelle^®?

Someone sent me money with Zelle^®, how do I receive it?

What types of payments can I make with Zelle^®?

How do I get started with Zelle^®?

What if I want to send money to someone whose financial institution doesn't offer Zelle^®?

How does Zelle^®work?

Can I use Zelle^® internationally?

Can I cancel a Zelle^®payment?

How long does it take to receive money with Zelle^®?

Will the person I send money to via Zelle^® be notified?

Is my information secure with Zelle^®?

I'm unsure about using Zelle^® to pay someone and I don't know. What should I do?