It’s easy!
Log in to Online Banking, and click "Chat" at the top of the screen to open a new session.

Online Banking Chat Screenshot 1

Automated menus make it easy to get answers to the most frequently asked questions. To securely chat with a live North Shore Bank Customer Support Representative, simply type "Rep".

Online Banking Chat Screenshot 2

We continue to expand the hours that live chat support is available. Don’t worry - if you use Chat after hours, a Customer Support Representative will respond to you the next business day. Or, alternatively, you can call us at 877-672-2265 (8:00 am until 7:00 pm CST, Monday through Friday, 8:30 am until 3:00 pm CST, Saturdays, & 10:00 am until 1:00 pm CST, Sundays).
Chat is not currently available in North Shore Bank’s mobile app – but we’re working hard to offer this soon.

Frequently Asked Questions