Loan and Mortgage Servicing

Select a loan servicing type:

• Online Mortgage Servicing
• Home Equity/Other Loan Servicing

Online Mortgage Servicing

First time login:

Please follow the login link and scroll down to Register UserID/Password to establish online mortgage access. You will need to complete the first time Register UserID/Password page.

Online Mortgage Services:

• Login for mortgage loan account information
• Establish automatic loan payments from your checking or savings account
• Update personal contact information
• Request an amortization schedule, or create your own
• Order a payoff statement
• Order a verification of your mortgage
• Request the removal of private mortgage insurance (PMI)

Home Equity/Other Loan Servicing

Some frequently asked quesions regarding loan servicing:

• How soon should I expect to receive my paid loan papers and lien release when I pay off my consumer loan with the bank?
• What do I do if I have lost or misplaced my Home Equity Line of Credit checks?
• How do I get a current balance, the date of my last payment or interest paid last year on my consumer loan with the bank?
• How do I get a payoff amount/figure on my consumer loan?
• How is the rate determined for my Home Equity Line of Credit?
• Can I get copies of checks that I have written on my Home Equity Line of Credit?
• How do I notify North Shore Bank of an address change?
• How do I file a subordination request to North Shore Bank?
• What if I want to increase my line of credit?
• Can I make a phone payment on my consumer loan?

Q: How soon should I expect to receive my paid loan papers and lien release after I pay off my consumer loan with the bank?
A: You can expect to receive these documents in the mail within about 30 days after paying off your loan. If your loan is secured with real estate, a mortgage satisfaction document will be mailed directly to the Register of Deeds for the county in which the mortgage was filed. It may take up to three months for this document to be returned. If your loan is secured by a vehicle, boat, or other titled collateral, a lien release will be mailed with your paid loan documents. Be sure not to discard or destroy this release, as you will need it to remove our lien. Should you need a replacement lien release, a fee will be charged.

Q: What do I do if I have lost or misplaced my Home Equity Line of Credit checks?
A: Call 1-800-236-4672 or 262-797-3312 (in the Milwaukee area) from 8:30 a.m.-5:00p.m. (Central time) Monday through Friday. We will issue a new account number and order new checks. There is a fee for the new account setup.

Q: How do I get a current balance, the date of my last payment or interest paid last year on my consumer loan with the bank?
A: We have a convenient, automated 24- hour service that provides this information. Simply call 1-800-411-3279 and have your account number available. Or you can sign up for our Online Banking service and get this information from our Web site.

Q: How do I get a payoff amount/figure on my consumer loan?
A: Please call the office where you closed your loan.

Q: How is the rate determined for my Home Equity Line of Credit?
A: If your Home Equity Line of Credit (HELOC) was opened prior to Jan 1 2006, it is based on the prime rate in the Wall Street Journal Money Rates section on the third Tuesday of the month. The rate is based on the prime rate plus an established margin determined by your individual line of credit. The rate on the line of credit changes on the 1st day of the second month following any prime rate change. If your HELOC was opened on or after Jan 1 2006, the rate on the line of credit will change when the prime rate changes in the Wall Street Journal.

Q: Can I get copies of checks that I have written on my Home Equity Line of Credit?
A: Yes, copies of checks are available by calling our servicing number at 262-797-3312 from 8:30 AM to 5:00 PM (Central time) Monday through Friday. You may also get a copy at your local branch.

Q: How do I notify North Shore Bank of an address change?
A:

1. Print and fill out the Authorization to Change Address form.
   
   Please note that you will need to have Adobe Acrobat Reader installed on your computer to download and view this document. If you do not have this program installed on your computer, you may download it free of charge.
2. Verify the information and sign the form.
3. Mail the form to the following address:
   North Shore Bank
   Attn: Consumer Loans
   15700 W. Bluemound Road
   Brookfield, WI 53005

Q: How do I file a subordination request to North Shore Bank?
A: In order to file a subordination request, you will need to send us an envelope containing the following items for this service. (Please do not fax documents, as they are not readable.)

• Mortgage Application (Inlcuding employment and income.)
• Title Commitment (Complete)
• Current Appraisal and Tax Bill
• Processing Fee (Call for fee amount.)
• Return envelope with your name and address.

Send these items to:

North Shore Bank
Subordination Department
15700 W. Bluemound Road
Brookfield, WI 53005

Note: Requests received after 12:00p.m., the following business day will be considered as the first day.

Q: What if I want to increase my line of credit?
A: There are three easy ways to increase your line of credit:

1. Call or visit one of our convenient offices
2. Call our 24 hour loan application service at 1-800-292-9370
3. Apply online

Q: Can I make a phone payment on my consumer loan?
A: If you have a North Shore Bank deposit account, you can make a phone payment using our Easy Access line. The numbers are 1-262-797-3880 local or 800-411-EASY (3279) toll free .