Privacy Policy
View our Children's Privacy Policy
Our Commitment to You
Your trust is the cornerstone of our relationship. We understand that you have entrusted us with your private financial information and we do everything we can to maintain that trust. That is why we work diligently to safeguard your privacy and the information you provide us; whether in person, over the phone, or via the Internet. We even maintain "Do Not Mail", "Do Not Phone", and "Do Not Email" lists to further respect our customers' desire for privacy.
At North Shore Bank, the information you provide us is kept in the strictest of confidence.
- We do not sell your personal information to anyone.
- You are already opted-out from sharing personal information with third parties, as we explain below. There are no additional forms for you to complete.
- We protect the security and confidentiality of your personal information.
The following privacy policy explains how we use and protect the personal information about our customers. We ask that you read it carefully.
North Shore Bank Privacy Policy
The North Shore Bank Privacy Policy applies to all personally identifiable financial information about you that is obtained by North Shore Bank when providing a financial product or service to you. Our policy continues as we obtain additional information throughout our relationship as well as after the relationship has ended.
Below are some of our sources for the personal information we collect on our customers and the measures we take to secure that information.
The Information We Collect
We rely on many sources of information to understand and meet your needs. We collect personal information about you from:
- your applications and in other ways when you visit us in person, over the phone, through the mail or through our Web site.
- your browser in the form of cookies, when you visit our Web site and your browser interacts with us. We do not retain any of the information or use it for other purposes.
- your transactions with any of the companies in the North Shore Bank family.
- consumer reporting agencies (credit bureaus).
- other sources in connection with providing you a financial product or service.
We Limit Sharing of Personal Information
- Federal law allows us to disclose personal information about you to our affiliates, such as North Shore Investment Services.
- We may work with outside companies or organizations that provide services to North Shore Bank or that provide you with opportunities to buy new products or services offered by North Shore Bank, often at a special discount. We may disclose limited personal information as permitted by law to these companies that perform services for us, including direct mail or email services. These companies must agree not to use or disclose your personal information for any purpose other than the work they are performing for us or as required by law.
- We may also enter into what is called a "joint marketing relationship" with other financial institutions. We may disclose your personal information as permitted by law to the joint marketers. For example, if you have a mortgage loan with us, we may disclose limited personal information about you to a financial services company providing mortgage insurance. This company may not sell or provide this information to others, and may only disclose it as permitted by law.
- We also offer some financial services (including credit cards, insurance and investments) on behalf of other financial companies. These companies have their own privacy policies and will provide related disclosures.
- We may disclose information about your transactions and experience with us, such as name, address or limited information pertinent to the transaction in the above situations.
We Do Not Share Personal Information - You Are Already Opted Out
We will not disclose personal information about you to anyone except as disclosed in this policy or as permitted by law.
The law allows you to "opt out" of certain kinds of information sharing with third parties. North Shore Bank does not share personal information about you with any third parties that triggers this opt-out provision. This means you are already opted-out and there's nothing more you need to do to prevent this sharing of information with nonaffiliated third parties.
What We Do to Protect Your Personal Information
- We restrict access to your personal information to our employees and agents for business purposes only.
- All employees are trained about privacy and are required to protect your personal information.
- Companies we hire to provide support services such as direct mail marketing are not allowed to use your personal information for their own purposes. We limit their use of your personal information to the performance of specific services requested.
- We have physical, electronic and procedural safeguards to protect your personal information.
- Our Web site protects your personal information by using data encryption, Secure Socket Layer protocol, and user names and passwords.
Can I see the information you have about me?
We encourage our customers to notify us if they believe we have inaccurate or erroneous information about them. Our customers may, by making a reasonable request to us in writing, review the personal information we have collected about them and point out any errors in the information we have on file. Of course, all corrected information is subject to verification and any corrected information may affect our credit decisions.
Whom do I contact?
If you believe that personal information we have collected about you is being used in any manner other than as we have described it in this notice, please contact North Shore Bank's Customer Assistance department either by e-mail or by phone. You can call 1-877-672-2265 between 8:30 A.M. and 5:00 P.M. (Central Time), Monday - Friday, excluding bank holidays, for assistance. The security of your personal information is important to us, and we will make every effort to address your concerns. If you have further questions about our policies and practices concerning personal consumer information, please write to us at:
North Shore Bank
15700 Bluemound Road
Brookfield, WI 53005
Attn: Customer Assistance
Third Party Web Sites
This Web site may contain links to third party Web sites. North Shore Bank makes these third party links available to our customers for their convenience. North Shore Bank is not responsible for the services provided by these third parties. Also, these links do not represent an endorsement of their products. We do not provide any personally identifiable information to these third parties. However, once you are on such a third party Web site, you may be asked for such information. We recommend that you review their privacy policies to learn more about what, why and how they collect and use personally identifiable information.
What You Can Do to Protect Your Personal Information: Delete your name from marketing lists.
If you would like to reduce the amount of advertising you receive from other companies through the mail, by telephone or by email, write to the Direct Marketing Association at the address listed below. You will need to provide your name, address and telephone number with your request:
Mail Preference Service
C/O Direct Marketing Association
P.O. Box 9008
Farmingdale, NY 11735-9008
Telephone Preference Service
C/O Direct Marketing Association
P.O. Box 9014
Farmingdale, NY 11735-9014
E-mail Preference Service
http://www.e-mps.org
Another very effective option to reduce unsolicited telemarketing calls is to register for the "Wisconsin No-Call List."
Protect your good name from identity theft.
If someone has used your personal identification to fraudulently establish credit, report the incident as quickly as possible to each of the credit reporting agencies listed below and request that a fraud alert be placed on your file.
Experian
1-888-397-3742
Equifax
1-800-525-6285
Trans Union
1-800-680-7289
You can obtain a copy of your credit report by calling these credit reporting agencies at the above phone numbers or by clicking on the appropriate link. Check to see whether any additional accounts were opened without your consent or whether unauthorized charges were billed to your accounts.
Contact the U.S. Social Security Administration's Fraud Hotline at 1-800-269-0271 to report the unauthorized use of your personal identification information.
Contact your State Department of Motor Vehicles to see whether the Department has issued an unauthorized license number in your name. If so, notify them that you are a victim of identity theft.
File a complaint with the Federal Trade Commission (FTC) by contacting the FTC at the following address:
Federal Trade Commission
Identity Theft Commission
600 Pennsylvania Avenue, NW
Washington D.C. 20580-0001
or online at:
http://www.consumer.gov/idtheft
Ask for a copy of "ID Theft: When Bad Things Happen To Your Good Name," a free comprehensive guide to help you guard against, and recover from, identity theft.
Children's Privacy Policy
Regarding information gathered from children under 13 years of age.
North Shore Bank sets up accounts for children ages 13 and under to allow them to learn about money and savings at an early age.
In doing so, we ask for specific information from both the minor and a parent/guardian before the account is opened. North Shore Bank does not condition a child's participation in activities on the disclosure of more information than is reasonably necessary to participate in such activity.
What information is requested?
The information that we request from the minor during the application process is:
- First name
- Last name
- Social Security Number
- Date of birth
The following information is requested from the parent/guardian at the beginning of the application process:
- First name
- Last name
- Street Address
- City
- State
- Zip code
- Daytime phone number
- E-mail address
- Social Security Number
- Date of birth
- Drivers license number
- State in which drivers license was issued
- A unique identifier (for identification)
How is this information used?
The information requested is used to set up accounts and is sent to our secure database. A parent/guardian signature is required to open an account for a child under the age of 13. (Until a signature is obtained, the information is not used.) If you wish to contact the Customer Support Center in regards to this information, they can be reached at 1-877-672-2265.
Is my child's information given to any 3rd party source?
As with all customer information gathered through our Web site, we do not share it with any 3rd party source. If you wish to review the information that has been gathered on either yourself or your child or you wish to have the information on your child removed from our records please contact us by phone, e-mail, or write us at:
North Shore Bank
15700 West Bluemound Road
Brookfield, WI 53005
Attn: Customer Assistance
Still have questions? We can help.
- E-mail us.
- Call us at 877.672.2265.
(8:30 a.m. until 7:00 p.m. CST, Monday through Friday, 9:00 am until 5:00 pm CST, Saturdays, & 10:00 am until 3:00pm CST, Sundays, excluding bank holidays)
- Stop by your neighborhood branch.
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